Acute Supervisor (Peers and Coordination) (61883)

## Description

FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.

Job Summary: The Supervisor of Crisis Services provides leadership and oversight for peer specialist staff and crisis-related community partnerships. This role is responsible for ensuring high-quality service delivery, supporting staff development, maintaining strong community relationships, and managing program operations in alignment with organizational and regulatory standards.

Essential Functions

1. Peer Program Leadership

• Provide direct supervision and support to peer staff.
• Oversee daily operations of peer services within crisis programs.
• Ensure peer staff maintain required certifications and complete ongoing training.
• Coordinate and deliver peer supervision, training, and professional development.
• Oversee development, maintenance, and distribution of peer support resources.
• Monitor staff performance, provide feedback, and address performance concerns.

1. Crisis Services Coordination

• Support coordination of mobile crisis response services and ensure appropriate coverage.
• Facilitate follow-up calls and ensure appropriate documentation of services.
• Review and address incident reports and error reports to improve service delivery.
• Maintain continuity of care through strong outpatient connections and coordination.
• Participate in special projects and program improvement initiatives.

1. Client Coordination & Community Partnerships

• Provide support to clients during mobile crisis responses in alignment with Colorado Crisis Professional Curriculum.
• Develop and maintain relationships with referral sources, including:
• Behavioral health and crisis organizations (e.g., BHCC, UPRAD, VBH, Penrose, HCAT)
• Local hospitals and healthcare systems (e.g., Peak Vista)
• First responder and law enforcement partners (e.g., CIT, Police Departments)
• Emergency and medical response teams (e.g., ALFs, SRM)
• Schools and educational institutions
• 988
• Represent the organization at community meetings, events, and activities.
• Coordinate and participate with internal efforts to educate community partners.

1. Training, Compliance & Professional Standards

• Must meet all required training and onboarding standards, including:
• Behavioral Health Administration (BHA) requirements upon hire
• Peer training within 90 days of hire
• Crisis Professional Curriculum Completion
• Maintain compliance with organizational policies, regulatory requirements, and best practices.
• Support ongoing workforce development and continuing education initiatives.

1. Quality Assurance & Complaint Management

• Manage and respond to client grievances and formal complaints.
• Monitor, review, and address negative feedback or public reviews.
• Oversee outpatient relationship management related to service concerns.
• Identify trends in complaints and implement process improvements.
• Ensure timely resolution of issues and promote a culture of quality improvement.

1. Administrative & Operational Duties

• Maintain accurate documentation, reports, and program records.
• Assist with staffing coordination and workforce planning.
• Support recruitment, hiring, and onboarding of peer staff.
• Contribute to program evaluation and performance monitoring.
• Ensure alignment of services with client care priorities and business needs.

## Qualifications

Knowledge/Skills/Abilities

• Bachelor’s degree in a Human Services related field required (or equivalent experience).
• Knowledge of crisis intervention, behavioral health systems, and peer support models.
• Completion (or ability to complete) required certifications and training, including:
• BHA onboarding requirements
• Peer Supervisor training within 90 days of start
• Crisis professional curriculum
• Strong leadership, communication, and organizational skills.
• Experience working with community partners and multidisciplinary teams preferred.
• Leadership and staff development.
• Crisis intervention and coordination.
• Collaboration and partnership-building.
• Quality assurance and problem-solving.
• Communication and community engagement.
• Embodies Diversus Health’s Core Values:
• Teamwork: We achieve more together.
• Solution-Minded: We embrace problems as opportunities.
• Impactful: We inspire positive outcomes.
• Integrity: We commit to do what is right