Security and Shelter Access Coordinator

## Description

**Let’s be real—this isn’t just a “front desk” job.**

You’re the first face people see. The calm in tense moments. The person who helps keep a shelter safe, welcoming, and running smoothly.

At Bethany House Services, we do meaningful work and we need someone who can balance **heart, awareness, and confidence** every single shift.

If you’ve got strong instincts, great people skills, and know how to keep your cool when things get complicated… keep reading.

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**💙 Why This Role Matters**

This isn’t about sitting behind a desk. It’s about helping create a space where people feel **safe, respected, and supported** during some of the most challenging times in their lives.

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We also believe that doing great work shouldn’t come at the expense of your well-being. That’s why we offer a benefits package designed to support you on and off the job, including:

• Paid Time Off, holidays, and sick leave so you can recharge when you need it
• Major medical, dental, and vision coverage for you and your family
• A 401(k) to help you plan for the future
• Company-paid life insurance for added peace of mind
• Short-term and long-term disability coverage to protect your income
• Employee Assistant Program to assist with life’s curve-balls thrown your way

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• **🧠 What You Bring**

• You’re observant, you notice what others miss
• You communicate clearly and confidently
• You can de-escalate situations without escalating them
• You treat everyone with dignity and respect
• You can balance being welcoming and being firm when needed

⭐ **BONUS POINTS** **FOR:**

• Experience in security, reception, or customer-facing roles
• Knowledge in de-escalation practices
• Experience working with vulnerable populations

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• **💥 What You’ll Actually Do**
• This role is part security presence, part customer service pro, part problem-solver.
• **You’ll:**

• Be the go-to contact for residents, visitors, donors, and staff
• Keep the building secure while making people feel welcome
• Control access points and ensure only authorized individuals enter
• Monitor activity across the facility and respond to concerns
• Use cameras and alerts to stay one step ahead of issues
• Step in to de-escalate high-stress situations calmly and respectfully
• Handle front desk duties like calls, logs, and documentation
• Support donation intake and day-to-day shelter operations

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• **✅ The Basics**

• Full-time | 40 hours/week
• Monday – Friday 2nd Shift
• High school diploma required (Associate’s preferred)
• Valid driver’s license
• Ability to pass background check and screening

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• 👉 **If you’re ready to be a steady presence in an environment that truly matters, apply now.**