Shelter Case Manager

## Shelter Case Manager- LSW OHIO

# Case Manager – Residential Family Shelter | Licensed Social Worker (LSW) Required

### **Bethany House Services | Making Home Possible**

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> *"You don't just want a job. You want work that matters. Work that changes lives — including your own."*

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## **THIS IS YOUR CALLING — AND WE'VE BEEN LOOKING FOR YOU.**

At **Bethany House Services**, we believe every family deserves a safe place to land and a clear path forward. We're on a mission to end family homelessness — one household at a time — and we need a **passionate, skilled, and licensed Case Manager** to help us do it.

If you're a **Licensed Social Worker (LSW)** who leads with empathy, thinks strategically, and gets genuinely energized by connecting families with the resources they need to rebuild their lives — **keep reading, because this role was built for you.**

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## **WHAT YOU'LL DO**

This isn't a sit-behind-the-desk kind of role. You'll be in the mix — meeting families where they are, unlocking doors (sometimes literally), and building the kind of trust that creates real, lasting change.

As a **Case Manager** on our residential shelter team, you'll carry a caseload of **15–20 families** and serve as their anchor point through one of the most challenging seasons of their lives. Here's a snapshot of the meaningful work you'll take on every day:

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### **Intake, Assessment & Planning**

• Conduct **biopsychosocial and housing assessments** using a trauma-informed, culturally responsive lens
• Partner with families to build **individualized service plans** with clear goals around housing, income, health, education, and family well-being
• Identify immediate safety needs and coordinate supports from day one

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### **Housing Navigation & Stabilization**

• Champion **Housing First strategies** to shorten shelter stays and get families into safe, stable, affordable housing — fast
• Partner with our Housing Specialist on landlord outreach, unit searches, applications, inspections, and move-in coordination
• Manage and coordinate **client financial assistance** (deposits, utilities, rental arrears, prevention/rapid rehousing) per program guidelines

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### **Systems Navigation**

• Navigate shelter-funded program requirements *(ESG, HQS, HUD documentation — you know the alphabet)*
• Connect families to vital benefits: **TANF/OWF, SNAP, Medicaid, Child Care, PRC**, and workforce supports
• Advocate fiercely for families within public systems and ensure all eligibility and documentation standards are met

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### **Service Coordination & Community Connection**

• Link families to behavioral health, primary care, DV/SA services, early childhood education, legal aid, transportation, and beyond
• Stay plugged into the local resource landscape — and actively seek out **new partnerships** that benefit the families you serve
• Collaborate with our **Family Services Department** and **Parent & Child Coordinator** to wrap support around every family member, especially children

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### **Trauma-Informed, Family-Centered Practice**

• Apply the core principles of trauma-informed care in *every* interaction: safety, trustworthiness, choice, collaboration, and empowerment
• Utilize **motivational interviewing, de-escalation, critical time intervention (CTI)**, and strengths-based engagement
• Honor boundaries, protect confidentiality, and champion client rights — always

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### **Case Management & Documentation**

• Meet with each family for a minimum **30-minute 1:1 weekly** — because consistency builds trust
• Provide **post-shelter aftercare** to families who have exited the program
• Maintain accurate, timely documentation in **HMIS and agency EHR** per HUD, JFS, and agency standards
• Contribute to continuous quality improvement through outcome tracking and peer file reviews

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### **Shelter Collaboration & Team Engagement**

• Show up — and show out — in **multidisciplinary team meetings**, case conferencing, and coordinated entry processes
• Support shelter operations, safety protocols, and critical incident response
• Participate in **rotating on-call/after-hours coverage** as assigned
• Volunteer coordination during agency events — because great teams do it all together

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## **WHAT YOU BRING TO THE TABLE**

### Required

• A**ctive Licensed Social Worker (LSW)** in good standing in the State of Ohio *(non-negotiable!)*
• **BSW or related field** required;
• **2+ years** of case management experience with families, children, or youth in shelter, housing, or community-based settings
• Demonstrated experience with **publicly and privately funded homelessness programs**
• Solid knowledge of **JFS systems** (TANF/OWF, SNAP, Medicaid, childcare, workforce)
• Formal training and hands-on application of **trauma-informed care**
• Proficiency in **HMIS**, documentation standards, and Microsoft Office or Google Workspace
• Valid driver's license, reliable transportation, and ability to travel locally between sites and partner agencies

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### (Bonus Points!) But Not Required

• **Bilingual/multilingual** (Spanish especially welcomed!) and/or experience with diverse cultural communities
• Knowledge of **Coordinated Entry, VI-SPDAT**, and local Continuum of Care processes
• Familiarity with **fair housing law, VAWA protections**, and landlord-tenant basics
• Experience with **motivational interviewing, de-escalation**, and evidence-based parenting curricula
• Benefits advocacy and **employment navigation** experience (WIOA, workforce boards)

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## **WHY BETHANY HOUSE SERVICES?**

We don't just talk about mission — we live it. Here's what you can look forward to as part of our team

| Compensation | Benefits |

| --- | --- |

| **$24.00 – $28.00/hour** | Medical, Dental & Vision Insurance |

| Competitive & commensurate with experience | Retirement Plan |

| | Generous Paid Time Off & Holidays |

| | **Licensure Supervision & CEU Support** |

| | A team that has your back |

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> **That licensure supervision and CEU support?** That's us investing in *your* professional growth — because when you thrive, the families we serve thrive too.

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## **OUR COMMITMENT TO YOU**

**Bethany House Services is proud to be an Equal Opportunity Employer.**

We celebrate diversity and are deeply committed to building an inclusive environment for all employees and the families we serve. Every applicant will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

*We especially encourage applicants from communities that have been historically underrepresented in social services to apply.*

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## **READY TO MAKE AN IMPACT?**

If you're a licensed social worker who is passionate about housing justice, family stability, and trauma-informed practice — **we want to hear from you.**

Families in our community are counting on someone just like you. That person could be you.

### **Apply Today and Help Us Make Home Possible.**