Help Desk Technician (Entry Level)

## Description

We are currently seeking a motivated and tech-savvy Entry Level Helpdesk Technician to join our team. Are you the person that family asks for help with technology? Then this might be the opportunity you are looking for. Join us and we will give you on the job training and tune your skills to becoming a top-level IT technician.

**Responsibilities & Expectations:**

• Support end users that are running modern operating systems and software packages
• Responsible for the organization and inventory of IT-related equipment
• Assist with compliance audits and tracking
• Assist with a variety of IT projects, as needed
• Data Entry tasks within our LOB application ERP system
• Creating new user accounts and decommissioning users as needed
• PC setups and deployments
• Onsite visits to our remote locations
• Maintaining and managing printers and toner levels
• Review windows and systems updates

## Qualifications
**Desired Qualifications:**

• Interest in the IT field, including communications technology, A/V, hardware, and software
• Basic knowledge of networking concepts and Microsoft Software’s
• Basic technical knowledge to troubleshoot the individual components of a computer
• Demonstrates a persistent problem-solving and efficient approach to technology
• Ability to adapt and learn new technologies in a timely manner.
• Strong customer service background; can interface with internal end users, as well as clients
• We will provide training in our ticketing system and other technologies including our LOB Application

**Nice-to-Have but not required 'Bonus' Qualifications:**

• ERP experience
• CompTIA A+

**Pay and Benefits:**

• $17 - $20 an hour BOE
• Benefits and Paid Time Off after 60 days
• 401k and Employer Match after 1 year
• Employer paid short-term disability insurance and Life and AD&D
• Major holidays off