Patient Service Representative

## Description
Under the direction of the Patient Services Manager, the Patient Services Representative shall receive patients and process necessary paperwork for their visits.
**Essential Duties and Responsibilities:**

• Greet all patients in a professional and friendly manner.
• Provide and explain necessary paperwork to the patients for processing scheduled appointment or walk-in appointment.
• Utilize provided computer and software to input information and record all visits.
• Screen each patient prior to examination by provider. This includes review of patient information contained in their chart to ensure that data is current and correct.
• Inform patients of different programs we have to offset charges, explaining the qualifications and requirements, i.e. Office of Family Planning, Medi-Cal, CHDP, PPP, HWLA, and Sliding Fee.
• Perform income verification.
• Perform status verification when appropriate.
• Review information collected from the patient and explain the fee schedules and methods of payment, and collect payment when required.
• Assists eligible patients to establish and maintain HWLA enrollment, i.e. following up on all pending, denied, disenrolled patients.
• Provides telephone and in-person assistance to complete related applications. Advises patients of the documentation required to complete applications, and answers questions and issues regarding the enrollment process.
• Prepares all related reports and maintains files, data bases and other program records.
• Serves as a liaison/super-user to HWLA
• Monitor changes and modifications to the HWLA program
• Ensure all HWLA applications are complete and submitted
• Provide training and updates to team members
• Make recommendations to improve enrollment processes
• Facilitate completion of special projects related to HWLA
• Provide coverage for front desk, telephone reception and/or appointment desk.
• Keep abreast of all payment options and special programs available to cover the cost of services rendered. Attend training when required.
• Provide financial responsibility information to callers as need arises.
• Assist the billing department when needed
• Attend outside meetings
• Other duties as assigned

## Qualifications

• High School Diploma or equivalent
• A minimum of 6 months working in hospital conducting financial screening or working in a community clinic conducting financial screening and/or one (1) year front office clerical required.
• Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
• Excellent oral and written communication skills
• Excellent organizational skills
• Computer proficiency
• Experience utilizing an Electronic Medical Records (EMR)system is highly desirable
• Bilingual required