Clinical Operations Manager

## Description

**Clinical Operations Manager**

**Eden Pharmacy · Albuquerque, NM (Remote / Hybrid)**

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| **REPORTS TO** VP of Operations & Supply Chain | **TYPE** Full-Time | **LOCATION** Remote / Hybrid | **COMP RANGE** $65,000–$110,000 base + equity |

**Who We Are**

Eden is tackling America's metabolic health crisis — 80 million Americans affected, $600 billion in annual medical costs — with safe, science-backed treatment and a goal-centric culture built on risk-taking, self-empowerment, and transparency.

**About the Role**

You'll be the operational anchor for all things clinical content — keeping monographs, Certificates of Analysis, dosing protocols, and prescribing guidelines accurate, centralized, and audit-ready. You'll own documentation workflows, version control, and cross-functional updates with internal teams and pharmacy partners. No pharmacist license required, but you'll need to be highly organized, clinically literate, and comfortable driving complex projects — like a new-product launch — independently in a regulated environment.

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| **Why this role matters:** Our doctors and pharmacists depend on clear, current documentation to deliver safe care. You're the operational owner of that clarity, ensuring every downstream patient touchpoint is grounded in accurate clinical data. |

**What You'll Own**

**Clinical Documentation & Systems**

• Own the centralized repository for monographs, C of A reports, dosing protocols, and physician SOPs, with version control and change logs
• Serve as the primary point of contact between medical partners, pharmacy partners, and internal telehealth ops
• Partner with Medical, Pharmacy, and Compliance to standardize new protocols and clinical updates

**Cross-Functional Coordination & Project Management**

• Bridge Medical Ops, Pharmacy Ops, and external partners to keep clinical alignment current across Google Drive, Notion, or Airtable
• Own recurring workflows — protocol updates, document rollouts — end to end, with minimal supervision
• Support new-product launches from a documentation standpoint and close execution gaps before they create risk

**Compliance & Audit Support**

• Prepare documentation for internal QA and external regulatory audits
• Coordinate with Legal, Compliance, and Regulatory whenever updates are required

**Success Metrics**

• **Documentation Currency:** 100% of active clinical documents on current version with logged history
• **Audit Readiness:** full documentation package assembled within 48 hours of any request
• **Turnaround:** protocol updates completed within SLA, no missed stakeholder follow-ups

## Qualifications
**What You Bring**
**Required**

• Bachelor's degree in a related field (Public Health, Biology, Nursing, Chemistry, Health Sciences)
• 3–7 years in healthcare operations, clinical documentation, or pharmacy support
• Familiarity with clinical terminology, medication protocols, and health system workflows
• Self-starter, comfortable owning projects independently in Google Workspace, Notion, Airtable, or similar

**Preferred**

• Telehealth or pharmacy-ops experience; exposure to GLP-1s, metabolic health, or compounding
• EMR implementation experience; background in 503A/503B compounding
• Familiarity with FDA, NABP, or medical-legal review processes

**First 90 Days**

• Audit the current documentation landscape for version-control gaps and build relationships with Medical, Pharmacy, and Compliance
• Own the centralized repository end to end and run one full audit-readiness pass with no critical gaps
• Stand up a repeatable workflow for protocol updates and support at least one product launch

**Compensation & Benefits**

The expected annual base salary range for this role is $65,000–$110,000, plus equity, comprehensive health benefits, and a flexible remote/hybrid schedule. Eden benchmarks compensation to role, level, and geography, and final offers factor in experience, interview signal, and location.

**Housekeeping**

Eden is an equal-opportunity employer. We welcome applicants of every age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, and veteran status — we believe a more diverse team builds better products and care.

<edenpharmacy.com> | Eden is an equal-opportunity employer.