Fulfillment Supervisor

## Essential Duties and Responsibilities
**Essential Duties and Responsibilities**

• Oversee all aspects of order fulfillment including order packaging, custom packaging, pick, pack and scan, and shipping.
• Monitors and manages delivery times, shipment quantities, and methods to meet customer requirements.
• Identify and prioritize fulfillment cost efficiencies.
• Continually reviews the progress of orders through the packaging/fulfillment process to determine that promised shipment dates, quantities, and packaging of the product conforms to specifications.
• Works collaboratively with Manufacturing, Sales, and Customer Service teams to coordinate order entry and order processing.
• Requires daily, weekly and monthly preparation and planning to identify and prioritize action steps, set timelines, identify and allocate resources necessary to accomplish departmental metrics and objectives.
• Monitors back orders daily
• Prioritize hot orders
• Develop and monitor performance standards to drive key KPIs.
• Ensures effective cross-functional communication occurs to resolve issues and accomplish goals
• Identifies, coaches, and develops team members through training, coaching, support, and delegation as appropriate.
• Spend most of the day on the Distribution floor to provide visible leadership and drive a motivated, positive, and productive workforce.

**Qualifications, Training, Education & Experience:**

• BA in Business or related field, is preferred.
• Must have a minimum of 5 years of experience in manufacturing related supply chain fulfillment and logistics.
• Solid understanding of order management, global shipping carriers, along with the technology used to support these areas.
• Solid analytical abilities.
• Must be a self-starter and be able to successfully execute initiatives with minimal guidance and accomplish stated goals.
• Demonstrated history of meeting high Customer Service and Customer fulfillment metrics.
• Broad working knowledge of distribution processes and operations. Thorough knowledge of RF Scanner and WMS systems functionality.
• Effective oral and written communication skills.
• Must be able to work effectively as part of a leadership team.
• Demonstrated ability with the full MS Office Suite of products including and especially, Excel, Word, PowerPoint, and Outlook
• Experience with Alere and Sage systems is a plus.