Porsche Service Advisor

## Description
**Role Purpose**
Handle customers throughout the entire service experience with their satisfaction as the number one priority
**Leadership**
This position does not lead others
**Core Accountabilities**

1. Remain at or above manufacturer CSI standard.
2. Meet all production metrics as prescribed by Management.
3. Process all documentation to state and/or manufacturer standard.
4. Complete all required training for Certification as prescribed by Management.

## Qualifications
**Competencies and Qualifications**

1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.