Product Trainer & Technical Support - Germany

About the Role

Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.

Core Responsibilities

• Perform on-site product installations and deliver in-person product trainings at customer locations.
• Conduct hands-on training sessions and workshops for groups of 5–10 participants .
• Provide 1st-level customer support , including basic troubleshooting, licensing, and configuration.
• Deliver virtual trainings , webinars, and remote support when required.
• Act as a trusted technical contact, maintaining strong long-term customer relationships .
• Travel extensively across Germany.
• Visit the office for repairs or technical interventions when needed.
• Support the company at trade fairs and industry events .
• Document installations, issues, and resolutions accurately.

Requirements

Experience & Profile

• 2–5 years of experience in product training, technical support, or a similar client-facing technical role .
• Comfortable leading on-site trainings, workshops, and presentations .
• Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.
• Affinity for technical problem-solving and hands-on work.
• Motivation to learn – full product training will be provided .
• Well-organized, reliable, and self-sufficient.
• Flexible mindset and willingness to travel .
• Languages: Native German, very good English.

Nice to Have (not mandatory)

• Background in VR / AR technologies .
• Linux experience .
• Programming or general IT / tech background .
• Experience working with hardware installations or technical training environments.