FLOATER- SERVICE TECHNICIAN NC

## Description

Northern CA Floater will help cover San Jose, CA properties including Redwood City, CA.

The Service Technician II – Floater provides skilled maintenance support across multiple apartment communities to ensure all properties are well-maintained, safe, and operating efficiently. This position supports the maintenance operations of multiple affordable housing communities, including Project-Based Section 8 and Tax Credit (LIHTC) properties. The role ensures compliance with HUD, REAC, and other housing program standards while maintaining high-quality living environments for residents. This position performs a variety of technical maintenance tasks, including electrical, plumbing, HVAC, appliance repair, and preventive maintenance. The Floater Technician assists community teams with service requests, unit turns, and emergency repairs as needed.

**ESSENTIAL JOB FUNCTIONS**

The Floating Service Technician is responsible for performing skilled maintenance duties to ensure all assigned communities are well-maintained, safe, and operating efficiently. Responsibilities include, but are not limited to:

• Complete all assigned work orders within a 24-hour turnaround time whenever possible.
• Upon completion of work orders, leave a copy of the service request for the resident noting the date, time, and any applicable comments, and return the original copy to the Property Administrator.
• Communicate promptly regarding any delays in service and demonstrate consistent effort to resolve resident concerns in a timely and professional manner.
• Inspect vacant units to determine necessary repairs for market-ready condition and report findings to the Property Administrator.
• Order maintenance parts as needed, track orders through completion, and maintain accurate inventory records.
• Prepare vacant units efficiently by ensuring that electrical, plumbing, lighting, doors, windows, closets, and appliances are in proper working condition.
• Perform general maintenance tasks including caulking tubs, sinks, doors, and windows; re-keying and repairing locks; and replacing or repairing fixtures as necessary.
• Maintain the maintenance shop in a clean, organized, and safe condition at all times.
• Conduct routine property walks to identify and report potential maintenance issues to the Property Administrator.
• Ensure all common areas and exterior lighting are functional for safety purposes and replace bulbs as required.
• Report any suspicious activity or persons on the property to the Property Administrator.
• Assist with upkeep of laundry rooms, pool areas, common spaces, and parking lots to ensure cleanliness and safety.
• Participate in emergency maintenance coverage, including weekends and holidays, as assigned.
• Provide excellent customer service and promote positive resident relations at all times.
• Wear the company-issued uniform while on duty to maintain a professional appearance.
• Comfortable navigating property management software and digital tools.
• Perform other related duties as assigned.

## Qualifications
**REQUIRED EDUCATION AND EXPERIENCE**
The following qualifications, skills, and abilities are required to perform the essential duties of the Floating Service Technician effectively:

• Specialized maintenance experience in plumbing, electrical, carpentry, appliance repair, and related trades.
• Basic proficiency in the use of hand and power tools, including adherence to all safety requirement.
• Ability to read and comprehend written instructions related to tool operation, equipment installation, and safety procedures.
• Ability to carry out oral and written instructions independently with minimal supervision.
• Strong written communication skills for documenting work orders and communicating with team members, vendors, and residents.
• Effective verbal communication skills to ensure clear, professional interaction with co-workers, vendors, and residents.
• Ability to organize and prioritize multiple work assignments to meet established deadlines.
• Capacity to work efficiently in a fast-paced environment with variable workload and pressure.
• Ability to handle confrontational or difficult situations with professionalism, patience, and tact.

**OTHER JOB REQUIREMENTS**

• Ability to complete tasks requiring overhead work.
• Demonstrate ability to learn and adapt to property management software systems.
• Ability to lift, push, pull up to 50 lbs.
• Ability to lift and carry materials weighing up to 50 lbs.
• Ability to push, pull, bend and reach constantly.
• Ability to walk, stand constantly.
• Ability to walk up and down stairs safely frequently.
• Ability to communicate in English clearly in order to be understood by co-workers, residents, vendors and other local agencies.
• May perform other duties as directed.
• Must possess reliable transportation, a valid driver’s license, and state-required automobile insurance coverage.