Customer Service Rep

## Customer Service Rep

• Greet customers promptly and professionally at the counter
• Receive garments for cleaning, inspect items, and note special instructions or stains
• Enter orders accurately into the point-of-sale (POS) system
• Tag and track garments to ensure proper identification
• Process payments, issue receipts, and handle cash or card transactions
• Release finished garments to customers upon pickup
• Answer customer questions regarding services, pricing, and turnaround times
• Resolve customer concerns or escalate issues to management as needed
• Maintain a clean, organized front counter and lobby area

**JOB DESCRIPTION**

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handle calls from customers and prospective customers about services provided by Wade Cleaners. Job will involve communicating with both customers over phone and in person and internally to resolve issues. Cash Handling and processing Invoices / payments.

**RESPONSIBILITIES AND DUTIES**

• Where appropriate, resolve issues
• Report issues within company
• Maintain contact for long-term fixes
• Bring attention past Due Accounts
• Receive customer communications
• Determine customer needs
• Accurately record customer issue
• Verify account information

## Qualifications
**QUALIFICATIONS/ REQUIREMENTS**

• - - Capacity for high call volume
• Patience with tough requests
• Friendly disposition
• Inclination toward problem-solving
• Understand company structure
• Ability to explain technical terms