Lead Housekeeper

## Description

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| Starting Rate: $15.83 an hour + tips **ESSENTIAL FUNCTIONS:** 1. *Monitor work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in the lodging facility.* 2. *Will be responsible for assigning duties, inspecting work, investigating complaints regarding housekeeping service and equipment, and taking corrective action.* 3. *Train new employees, and recommend dismissals.* 4. *To ensure that guest room corridors are clean.* 5. *Document any deficiencies, including mechanical and electrical problems from the guests rooms and report to the Hotel Manager* 6. *Maintain a clean and professional appearance.* 7. *Maintain a friendly and approachable attitude toward guests and staff.* 8. *The lead will be part of the housekeeping team.* |

| **JOB PREREQUISITES:** - *Above average oral communication skills* - *Excellent customer service* - *Problem solving capability* - *High capacity for learning* |

## Qualifications

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| **EDUCATION:** *High School diploma or GED.* |

| **EXPERIENCE*****:*** *A minimum of two to four years of work-related skill, knowledge, or experience is needed. You must possess knowledge of procedures for providing top-notch customer and personal services, including conducting a customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction. Ability to get members of the staff work together to accomplish task a must.* |

| **LICENSES OR CERTIFICATIONS:** *Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.* |

| **PHYSICAL REQUIREMENTS:** *Strength to move up to 50lbs at a time. Must be able to stand or walk for a minimum of 8 hours and maneuver in or outside the casino. Visual acuity to observe and react to handle customer complaints or questions. Ability to work in a fast paced environment. Must be able to bend, kneel, twist and stretch/reach above head.* *Have good dexterity in fingers* *.* |

| **WORK ENVIRONMENT:** *We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights**.* *Must be able and willing to work nights, weekends and holidays as needed.* |

| **SPECIAL WORKING CONDITIONS:** *To succeed in the position of housekeeping lead,, you must be able to coordinate rooms to be cleaned with prospective check-out or discharges to prepare work assignments;* *Make recommendations to improve service and ensure more efficient operations; Prepare reports concerning room occupancy, obtain and monitor the appropriate use of equipment, facilities, and materials needed to do housekeeping work.* |