Public Service Generalist I

## Description

**Summary**

Provides excellent customer service to customers and staff by performing circulation, collection maintenance and collection development procedures. Responds expertly to questions about library policies and procedures. Assigns work to the clerical staff as directed by supervisor and monitors and insures its execution. Demonstrates leadership abilities by analyzing and administrating procedures and policies. Exercises independent judgment and initiative. Troubleshoots and resolves circulation problems when able. Participates in training. Serves as a mentor to new and transferred employees during their probationary period and beyond. May be responsible for assisting with the Pop-Up Library and special community events as needed.

1. Provides excellent customer service and acts as the first “face” of the library by assisting library customers with questions and transactions. Utilizes a variety of methods to provide this assistance, including (but not limited to) phone, electronic methods, and face to face interactions. Resolves customer concerns and issues and refers these issues to the supervisor or other staff member when needed. Provides basic assistance with usage of library technology (public computers, copiers, etc.) and library collections. Uses good judgment when interacting with customers and other staff members. Understands and adheres to Library policies. Facilitates library usage by customers and creates a warm and welcoming environment.
2. Participates in training. Assists new hires. Serves as a mentor to new and transferred employees during their probationary period and beyond.
3. Responsible for the maintenance of materials and library collections, as well as facilitating the flow of library materials throughout the system. Duties that relate to material maintenance may include but are not limited to checking materials in and out of the system, shelving materials, providing inventory control of materials (discarding, checking for damage and noting condition, confirming receipt of periodicals, etc.), fulfilling holds, renewing items, maintaining periodical collections, mending or cleaning materials and straightening or organizing shelves. Duties may vary according to location and department
4. Under the direction of supervisor, assigns work to clerical staff and creates and adjusts day- to- day schedule accordingly. Alerts Supervisor to staffing and workflow issues as they arise. Provides direction and support to staff by facilitating an understanding of library policies and procedures. Participates in training and provides follow-up instruction.
5. Performs clerical duties in support of library operations, procedures, and community outreach as needed Understands library technology or systems required to perform job duties. Follows standard routines for opening and closing and securing the Library or department. Effectively executes daily/weekly/monthly work list of duties. Maintains a safe, clean, and orderly work environment.
6. Compiles statistical reports by collecting, collating and tabulating data. May assist with library surveys or other types of information gathering.
7. Any and all other duties as assigned.

## Qualifications

1. High school graduate or equivalent required.
2. Extensive knowledge of Sierra procedures.
3. Strong knowledge of library policy and procedure attainable through on-the-job training.
4. Ability to type or operate a keyboard at 25-30 WPM.
5. Well versed and skilled in use of Windows and Windows-based software.
6. Travel to other library branches required occasionally. Majority of work is performed in a general office / library environment.
7. Able to reach, bend, climb, squat, lift 25lbs, push up to 50 lbs and stand for long periods of time.
8. Excellent customer service skills, energetic, a positive attitude, and a love of interacting with the public.
9. Availability for extended or non-traditional hours as needed to perform job duties.
10. Participation and attendance at promotional events and off-site meetings may be required at management’s discretion.
11. Ability to deal effectively with the public.
12. Sufficient analytical ability to solve routine problems.
13. Nature of work requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents and operate standard business office equipment.
14. Strong knowledge of and ability to apply library policy while using good situational judgment.
15. Ability to assign work and create schedules for clerical staff to maximize efficiency and workflow.
16. Ability to work as part of a team under the direction of a supervisor.
17. Basic computer skills and the ability to learn library specific operating systems.
18. Ability to learn, understand, and demonstrate library technology.
19. Ability to work harmoniously with other staff members, to follow assigned work schedule, policies and procedures and to maintain a positive attitude and a dependable attendance record.

**Work Schedule**

• Must be willing to work days, evenings, and Saturdays (rotating shifts).
• Must be willing to work at the various locations throughout our Mahoning County system.
• Full-time hours are generally 40 hours per week. Part-time hours are generally 24 hours per week, with the option to work additional hours possible.
• Travel to other library branches required occasionally.
• Availability for extended or non-traditional hours as needed to perform job duties. Participation and attendance at promotional events and off-site meetings may be required at managements discretion.

**Some Benefits Include**

• Health Insurance (Medical/Dental/Vision)
• Paid Life Insurance
• Voluntary coverage including; Additional life insurance, accident coverage, critical care
• Wellness program
• Paid vacation, 10 paid holidays, sick time, personal days
• Employee discounts
• OPERS participation

*PLYMC is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. PLYMC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the Human Resources Department at*[*[email hidden]*](mailto:[email hidden])*.*

*For questions pertaining to this job or others, please email us at* [*[email hidden]*](mailto:[email hidden])*.*