Logistics Supervisor

## Description

# Overview / Summary

The Logistics Supervisor is a senior operational role that serves as the day-to-day supervisor and subject matter expert for Screen Innovations’ logistics and warehouse teams, supporting manufacturing operations that produce multiple audio-visual (AV) product lines including projector screens and window shades. Functioning as a working supervisor, the Logistics Supervisor is the primary operational resource on the floor for both Logistics Coordinators and Warehouse Associates — helping coordinate daily workflow, supporting execution of operational priorities, ensuring work is completed accurately and efficiently, reinforcing established procedures and safety requirements, and serving as the first point of contact for day-to-day operational questions and issues.

This role bridges frontline operations and department leadership. The Logistics Supervisor remains actively engaged in daily logistics and warehouse activities while providing leadership through expertise, coordination, communication, and accountability. The position reports directly to the Director of Logistics & Warehousing.

## Qualifications

# Key Responsibilities

### Logistics Operations

• **Coordinate daily logistics:** Coordinate and support daily shipping, receiving, and fulfillment activities.
• **Ensure timely fulfillment:** Ensure timely processing of customer orders and outbound shipments.
• **Support carrier coordination:** Support carrier scheduling and shipment coordination.
• **Manage international shipments:** Coordinate and oversee international and export shipments, including required documentation and carrier coordination.
• **Monitor workflows:** Monitor logistics workflows to ensure timely completion of operational tasks.
• **Resolve issues:** Assist in resolving shipment discrepancies, documentation issues, and operational challenges.
• **Maintain records:** Maintain accurate logistics records and documentation.

### Warehouse Operations

• **Support fulfillment activities:** Support Logistics and warehouse activities including order fulfillment, boxing, labeling, palletizing, staging, and shipment preparation.
• **Load and unload:** Assist with loading and unloading trailers, containers, and delivery vehicles.
• **Coordinate material movement:** Coordinate material movement and storage activities.
• **Maintain work areas:** Ensure warehouse work areas remain organized, safe, and operationally efficient.
• **Support all product lines:** Responsibilities extend to all product lines, including both screens and window shades.

### Supervisory Responsibilities

• **Guide the team:** Provide day-to-day guidance and support to Logistics Coordinators and Warehouse Associates.
• **Onboard and train:** Onboard and train new team members.
• **Assign work:** Assign and coordinate daily work assignments and operational priorities.
• **Manage team performance:** Provide coaching, training, feedback, and performance input to support team members’ development and effectiveness.
• **Oversee team responsiveness:** Ensure Logistics Coordinators reply promptly to all stakeholders.
• **Ensure daily fulfillment:** Confirm that orders scheduled to ship on a given day are actioned on time.
• **Escalate exceptions:** Bring any work not handled within the expected timeframe to the Director’s attention promptly.
• **Reinforce procedures:** Reinforce compliance with standard operating procedures and safety requirements.
• **Troubleshoot:** Serve as a resource for troubleshooting operational issues.
• **Respond promptly:** Provide timely, service-oriented responses to all who reach out to logistics, including internal stakeholders such as the sales department, ensuring the best possible service.
• **Promote a strong culture:** Promote teamwork, accountability, communication, and continuous improvement.

### Safety, Quality & Compliance

• **Support safety compliance:** Support compliance with all company safety policies and procedures.
• **Reinforce safe practices:** Reinforce safe material handling, loading, unloading, and warehouse practices.
• **Maintain quality standards:** Assist in maintaining operational quality standards.
• **Communicate concerns:** Identify and communicate safety concerns, process gaps, and improvement opportunities.
• **Support audits:** Support audits, inspections, and operational compliance initiatives as required.

### Process Improvement

• **Identify inefficiencies:** Identify workflow inefficiencies and recommend process improvements.
• **Support best practices:** Support implementation of operational best practices.
• **Drive continuous improvement:** Assist with continuous improvement initiatives and promote operational excellence across logistics and warehouse functions.

# Required Qualifications

• Minimum of 5 years of logistics experience, including at least 2 years in a supervisory capacity.
• Experience with international shipping, customs documentation, or freight-forwarding processes.
• Demonstrated experience coordinating operational activities in a warehouse or logistics environment.
• Experience using warehouse management systems (WMS), ERP systems, shipping software, or related logistics technologies.
• Demonstrated ability to lead, train, and develop team members.
• Strong organizational and communication skills.
• Ability to prioritize competing operational demands in a fast-paced environment.

# Preferred Qualifications

• Experience supporting cross-functional logistics and warehouse teams.
• **Forklift certification** or the ability to obtain certification (the company can provide training for qualified candidates).
• Experience participating in process improvement initiatives.
• Prior experience working within a NetSuite ERP environment.

# Physical Requirements

• Ability to work on-site in a manufacturing and warehouse environment throughout the full shift, including standing and being on your feet for extended periods consistent with warehouse and manufacturing industry standards.
• Ability to move throughout the warehouse and production floor as required by daily operational and coordination activities.
• Ability to lift and handle materials as needed within the warehouse environment, including lifting up to 50 lbs regularly.
• Ability to perform the physical demands of warehouse work, such as loading and unloading trailers, containers, and delivery vehicles, and repetitive bending, reaching, lifting, and moving goods.

# Work Schedule & Location

• **Location:** 100% on-site at our Austin, TX manufacturing facility (9715 Burnet Road, Suite 400, Austin, TX 78758). This role cannot be performed remotely. No exceptions.
• **Work Environment:** Work takes place on-site in a warehouse environment.
• **Current Schedule:** Full-time, 100% on-site, Monday through Friday, standard daytime hours.
• **Schedule Flexibility:** Hours may adjust based on production and business needs but will remain within standard daytime plant operating hours, Monday through Friday. This role does not require evening, overnight, or weekend shifts.

# Tools & Systems Used

• **NetSuite ERP** — for order management, shipment processing, and logistics coordination (prior experience a plus; training provided).
• **RF scanners (radio-frequency handheld scanners)** — for receiving, tracking, and supporting warehouse operations.
• **Warehouse management and shipping software** — for tracking material movement and outbound shipments.
• **Standard documentation and reporting tools** — for scheduling, order records, and management reporting.

# Core Competencies

• **Logistics & Warehouse Operations:** Strong working knowledge of logistics, warehousing, fulfillment, and distribution operations.
• **Shipping & Receiving:** Solid understanding of shipping and receiving processes and documentation.
• **Material Handling:** Sound knowledge of safe material handling practices.
• **Workflow Coordination:** Ability to coordinate daily workflow and align activities across team members and functions.
• **Team Collaboration & Communication:** Communicates clearly and works effectively across teams and with leadership.
• **Training & Coaching:** Able to train, guide, and coach team members and support their development.
• **Problem Solving & Decision Making:** Applies sound judgment to troubleshoot and resolve operational issues.
• **Time Management & Prioritization:** Prioritizes effectively and manages competing demands in a fast-paced environment.
• **Customer Service Mindset:** Maintains a customer-focused approach to fulfillment and service quality.
• **Safety Awareness & Compliance:** Observes and reinforces safety and compliance requirements at all times.
• **Process Improvement:** Identifies opportunities to improve processes and supports continuous improvement.
• **Attention to Detail:** Maintains accuracy and quality across documentation, orders, and operational tasks.

# Key Performance Indicators (KPIs)

• **Order fulfillment accuracy:** Accuracy of picked, packed, and fulfilled orders.
• **On-time shipment performance:** Timeliness of outbound shipments against commitments.
• **Productivity, throughput, and efficiency:** Volume and efficie