Shift Supervisor

## Description

**Who We Are**

**About Us:** Our residential treatment program provides hope for clients suffering from mental health and substance use disorders, helping them ensure sustained recovery. Located in beautiful Deerfield Beach, Lifeskills provides a secure and nurturing atmosphere for balanced recovery and healing.

Residential treatment program clients live in fully furnished townhomes that are professionally staffed 24-hours a day. This realistic, home-like setting allows residents to adapt to their new coping skills within the local community and practice their daily routines while taking part in the therapeutic process. In our residential treatment program, we help our clients successfully transition back into their homes, family lives, and careers with newfound self-esteem, direction, and control.

**Why You Will Love Working With Us!**

At Lifeskills Behavioral Health, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for mental health disorders and behavioral health conditions.

Since everyone has different experiences with mental health disorders, mental health therapies must be equally as unique to address those diverse needs. Working with qualified doctoral level clinicians at Lifeskills gives individuals the opportunity to develop personalized mental health treatment plans that address their needs and help them take the next step in their recovery.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team, and our team is committed to our clients!

**What we offer**

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education and Certification
• Multiple Health Plan Design Options Available
• Flexible Dental and Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life and ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

**Position Summary**

The Shift Supervisor is to supervise assigned residential staff, assist staff complete necessary paperwork, and facilitate good communication and leadership skills for use in client to staff interactions. Position will maintain guidelines for clients and staff, ensure that all apartment rounds are done, and that clients are adequately supervised at all time. Position will ensure clients attend all necessary groups, activities, and appointments. Position will coordinate client transportation, apartment maintenance, food shopping, and general client daily needs. Position will maintain optimum communication with Residential Supervisor and remain available for residential on call rotations.

Maintain Client safety at all times; monitor and record Client behavior during the course of the assigned shift; transport and/or direct Clients to appointments; provide a structured living experience while Clients are in the residence; adhere to and reinforce policies and procedures related to Client care; take direction from the Residential Shift Supervisor(s) and Director of Clinical Services.

**Relationships and Contacts**

*Within the organization:* Maintains frequent and close working relationships with program staff and facility team members throughout the organization.

*Outside the organization*: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.

**Essential Responsibilities**

1. Demonstrates proper time management, supervisory, and communication skills with staff and clients.
2. Addresses and understands clients with mental health and/or substance abuse difficulties.
3. Supports the clinical staff in administering the level system for the clients.
4. Supervises residential staff in implementing program rules in a manner that is respectful of the client and their individual needs.
5. Manages staff schedules, daily operations, and client safety protocols.
6. Develops a professional rapport with clients through interactions that are firm, fair, and consistent.
7. De-escalates clients and remains solution-focused during crises.
8. Ensures that all paperwork and client reporting is appropriately completed by residential staff, including incident reports and shift reports.
9. Facilitates client groups as needed, including House Group, Morning Reflection, New Patient Orientation.
10. Assists with client admissions and discharges, as needed.
11. Maintains appropriate contact with Residential Supervisor and Clinical staff concerning client behaviors.

**Additional Responsibilities**

1. Takes accountability for successfully completing assignments or tasks.
2. Conveys information and ideas in a clear, meaningful, and timely manner.
3. Completes assignments or tasks and maintains client safety in a busy environment.
4. Effectively utilizes company computer programs.
5. Performs other related duties, as required and assigned.
6. Strong problem solving and analytical skills
7. Demonstrates a high level of follow through
8. Excellent verbal and written communication
9. Ability to exercise sound judgment and discretion

## Qualifications

**Education and Experience**

Highschool diploma or equivalent required, drug and alcohol certification preferred or a willingness to complete requirements within the orientation period. Requires 2+ years’ experience working with clients with substance abuse and/or mental health issues.

**Additional Requirements**

• Valid Florida Driver’s License.
• Current CPR and First Aid Certification, or willingness to complete within the first 30 days of employment.
• Clearance of TB test.

**Physical Requirements**

• While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors
• Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate
• Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move up to 25 pounds

**Skill Competencies**

• Understands and maintains professional boundaries.
• Demonstrates an understanding of rules/limits of patient confidentiality and maintains appropriate levels of client confidentiality/privacy.
• Demonstrates an understanding of identifying abuse/neglect in client population.
• Demonstrates behavior that promotes positive customer relations with clients, staff, and visitors.
• Contributes to continuous quality improvement – can identify performance improvement processes and verbalize role in the process.
• Demonstrates an understanding of and adherence to universal precautions, infection control and proper handwashing.
• Demonstrates proper procedures in responding to emergency and safety drills.
• Demonstrates the a