Resident Services Coordinator

## Description

**Position Purpose**

The Resident Services Coordinator is responsible for overseeing the daily operations of Resident Engagement, Reception and Transportation while ensuring an exceptional experience for residents, families and guests. This position serves as the operational lead for multiple resident service functions by coordinating staff, maintaining department standards, supporting special events and ensuring seamless communication across departments.

The Resident Services Coordinator partners closely with the Director of Resident Services to elevate programming, hospitality and customer service while promoting efficiency, accountability and operational excellence throughout the department.

**Expectations**


**Expectations of Excellence**

• Understand and support the core values, mission, philosophy, and guiding principles of Immanuel Living.
• Provide consistent quality and valued service, while complying with Corporate and Department policies and procedures and State and Federal regulations.
• Respect the privacy, confidentiality, and possessions of residents, staff, and Immanuel Living.
• Contribute to an atmosphere of positivity, teamwork, and mutual support, while leading by example.
• Look for the good in others and assume positive intentions. Be caring, compassionate, and hospitable, while acting with integrity and honesty.
• Ensure that a safe living and working environment exists.
• Attend work regularly and follow established work schedule. Manage use of work time wisely.

• **Education and Experience**
• 

• Minimum of three years of progressive experience in senior living, healthcare, hospitality, customer service, or operations management.
• Previous supervisory or leadership experience required, with demonstrated success leading teams, coaching employees, and managing daily operations.
• Experience overseeing multiple service areas, coordinating cross-functional teams, or managing department operations preferred.
• Experience with scheduling, staff development, customer service, budgeting, and operational planning strongly preferred.
• Proficiency in Microsoft Office and the ability to learn electronic health records, scheduling software, and other operational systems.

• **Professional Licenses or Certifications Required by Law** 
• Current CPR and First Aid certifications or willingness to become certified.
• **Essential Physical and Mental Requirements**
• 

• The incumbent must be able to perform multiple tasks simultaneously and work under time and/or deadline pressures.
• Required vision abilities include close up and distance, peripheral vision, depth perception, and ability to adjust focus.
• Frequent standing, walking, reaching, and lifting of supplies or equipment.
• Flexibility to work evenings, weekends, and holidays as needed for programs and events.

• **Rare** < 5% of shift **Occasional** 6-33% of shift **Frequent** 34-66% of shift **Continuous** >67% of shift
• | | | |
• | --- | --- | --- |
• | **Physical Demand** | **Examples of Job Duty** | **Frequency** |
• | Squatting or kneeling down to low surfaces or sitting on floor | Putting foot pedals on wheelchairs Talking to residents at eye level | Occasional |
• | Lifting 11-20 lbs. | | | | --- | | | | | | --- | | Lifting décor bins, small equipment, light boxes of supplies | | Occasionally |
• | Lifting 21-40 lbs. | | | | --- | | Resident transfers on bus | | | | --- | | Lifting and moving folding tables, heavier supply boxes | | Frequently |
• | Lifting > 40 lbs. | Moving resident in chair during outing. - Moving large event equipment, stage pieces, or stacked chairs (up to 7 high) | Frequently |
• | Reaching above Shoulder | - Retrieving items from high shelves; hanging décor | Occasionally |
• | Reaching Chest to shoulder height | | | | --- | | | | | | --- | | Setting up decorations, arranging supplies, placing items on counters/shelves | | Occasionally |
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