Member Service Associate

## Description

**Member Services Associate**

**Bousquet Sport – Pittsfield, MA**

**Job Type:** Full-time or Part-time

**Pay:** $16.00 – $20.00 per hour

**Schedule:** Days, nights, and/or weekends required

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**Position Overview**

Bousquet Sport is seeking a friendly, reliable, and service-driven Member Services Associate to join our team. This role is the first point of contact for our members and guests and plays a key role in creating a welcoming, professional, and organized club environment.

The ideal candidate is personable, detail-oriented, and thrives in a fast-paced setting.

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**Key Responsibilities**

**Front Desk Operations**

• Greet and check in members and guests in a friendly, professional manner
• Answer phone calls, emails, and in-person inquiries
• Assist members with scheduling, registrations, and general questions

**Member Experience**

• Create a welcoming and positive environment at all times
• Build relationships with members and recognize regulars
• Provide accurate information about programming, memberships, and club offerings

**Billing & Account Support**

• Answer basic billing and membership questions
• Assist with purchases, registrations, and account updates
• Escalate complex issues to the Supervisor on Duty

**Facility Cleanliness & Upkeep**

• Maintain cleanliness and organization of front desk and shared spaces
• Complete assigned cleaning tasks (towels, trash, general upkeep)
• Reset spaces including studios, courts, locker rooms, and common areas
• Monitor supply levels and communicate needs to leadership
• Report maintenance or cleanliness concerns promptly

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• **Benefits & Perks**

• Complimentary Bousquet Sport membership
• Employee discounts on programs, personal training, and services
• Flexible scheduling (full-time and part-time opportunities)
• Opportunities for growth and advancement within the organization
• Positive, team-oriented work environment

**For Full-Time Employees:**

• Health insurance benefits
• Paid time off (vacation and sick time)

## Qualifications
**Qualifications**

• Customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to stay organized in a fast-paced environment
• Positive attitude and team-oriented mindset

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• **Physical Requirements**

• Ability to stand and walk for extended periods
• Frequent movement throughout the facility
• Ability to lift and carry up to 40 lbs (towels, supplies, equipment)
• Ability to bend, reach, twist, and perform cleaning tasks
• Comfortable working in a fast-paced, member-facing environment