Site Coordinator- Plymouth, MI

## Description

**Job Summary and General Purpose of Position: The Site Coordinator is responsible for all activities involved in project coordination including administration of logistical/technical data, scheduling, employee relations and interfacing with the customers and Kett to ensure customer service needs meet or exceed requirements.**

**Essential Functions:**

• Planning –
• Coordinate all project requirements and scheduling including out-of-office requests and traveling arrangements, ensuring sufficient coverage
• Coordinate vehicle testing and test trips for all sites, coordinating with other supervisors, drivers, customers and Kett personnel remaining flexible in accommodating frequent scheduling changes;
• Assign test routes and vehicles to vehicle operators based on vehicle availability and test plan
• Set appropriate deadlines for tasks and projects
• Collaborate with customers to achieve their strategic goals
• Develop and implement emergency response procedures and act as the primary point of contact during testing as needed
• Plan and/or train in all areas of test procedures, processes, and routes
• Procure supplies as necessary
• Staffing -
• Hire and onboard new employees
• Complete and file paperwork for existing and new hires, including timesheets and time off requests.
• Leading -
• Maintain safety and quality - Motivate employees to reach objectives and maintain high performance and safety standards, setting an example for others to follow
• Maintain employee relations, resolve conflicts and foster a positive, productive and professional work environment
• Actively mentor and train employees to enhance their skills and performance
• Ensure the Implementation of appropriate processes, procedures and work instructions
• Managing -
• Ensure test / route schedules are rigorously maintained by monitoring driving habits, implementing procedures and/or equipment as required
• Set key operational performance indicators to measure success and perform data analytics.
• Manage the production of data, reports, spreadsheets and files as required
• Develop clear, concise and detailed operational reports, dashboards and tools to report results in an accurate and timely manner
• Monitor the performance and attendance of on-site personnel to ensure all requirements are met
• Track goals, achievements and regularly review performance metrics
• Ensure essential tools and equipment are well organized and easily accessible.
• Perform routine pre-drive vehicle inspections to ensure safety and functionality.
• Oversee administrative, scheduling, data processing, timekeeping and training duties
• Oversee employee daily/weekly timesheets
• Track service and test schedules performed
• Maintain all accounts i.e. car wash, cell phones, towing, trucking services, etc.
• Communicate with Kett Corporate Account Manager and/or Kett Human Resources on employee matters which may violate policy and that may require disciplinary measures; bring closure to concerns and issues in a timely manner
• Perform initial troubleshooting, hardware and software issue investigation and software updating
• Attend meetings with Kett management and customers
• Demonstrate a professional demeanor, work ethic, and dress code
• Perform other duties as required by Kett and the customer

**Key Responsibilities:**

• Provides leadership and serves employees and customers consistent with Kett’s overall Vision and Values.
• Participates in developing goals, objectives, service plans and processes for Kett with consideration of the customer needs.
• Interviews and facilitates selection of employees in job classifications authorized by Kett Management.
• Provides for the orientation and training of employees in areas assigned.
• Promotes a program of safety awareness and assures compliance with safety practices
• Involves team leaders, employees, and customers in improving the overall work climate and team effort.
• Develops and maintains a positive team effort on behalf of Kett Leadership.
• Accepts and performs other responsibilities as assigned.

## Qualifications

**Job Requirements:**

Education: Requires leadership skills acquired in a degree program or in two to four years of progressive responsibility in managing people in a customer service-related environment. Will consider a combination of education and on-the-job experience. Prefer supervisory experience in an automotive test capacity.

Skills/Experience: Thorough knowledge of testing requirements, systems, and operating procedures. Knowledge of MS Word and Excel. Excellent verbal and written communication skills essential. Ability to drive an automatic and/or manual transmission vehicle.

Physical Requirements: Required to lift up to 50 pounds. Job requires sitting, standing, and bending for approximately 6 – 8 hours daily. Must be able to handle daily pressures and stress-related conditions.

**Critical Skills:**

• **Leadership –** Requires leading employees in accomplishing strategic objectives of Kett in a manner consistent with Kett’s Core Values.
• **Result Oriented-** Accomplishes performance targets established by Kett and the Customer.
• **Problem Solving-** Requires solving a variety of problems inherent in providing contract services and contract employees including employee problems, service problems, customer problems, etc. in a manner that maintains a high level of satisfaction by the employee, the customer, and Kett.
• **Communications-** Provides information and receives feedback in a manner that supports employee and customer involvement and satisfaction.
• **Employee Development-** Coach, counsel and train team leaders to meet customer requirements and employee goals.
• **Employee Relations-** Develop positive relations with team leaders and employees, provides recognition, and shows appreciation in a manner that meets individual needs and creates a high degree of trust and satisfaction.
• **Customer Relations-** Develops positive relations with customer and assures that services are provided in a manner that creates enthusiastic customer support.
• **Safety-** Educates and creates awareness of safety programs and practices in promotion of high safety standards.
• **Role Model-** Serve as a role model and mentor for Kett’s Value and business principles.