Director of Housing & Care Management

## Description

Job Summary

The Director of Housing and Care Management provides strategic and operational oversight of housing-related case management services for individuals experiencing behavioral health challenges, including co-occurring disorders. This role leads the Care Management team and Property Management to deliver person-centered, Housing First not housing only aligned services that support housing stability, recovery, and independent living.

Essential Duties and Responsibilities

• Provide operational oversight of housing and care management programs, including Permanent Supportive Housing, transitional housing, and other subsidized housing models.
• Ensure implementation of evidence-based practices, including trauma-informed care, motivational interviewing, hard reduction, and person-centered service planning.
• Oversee development and implementation of individualized, strengths-based service plans and housing stability strategies.
• Oversee Property Management and collaborate to address tenancy issues, lease compliance, and housing retention.
• Monitor documentation, billing, and reporting to ensure compliance with Medicaid, funders, and regulatory requirements (including WAC).
• Run and review reports to ensure timely, accurate data entry and data integrity in HMIS/EHR systems.
• Use data to monitor program performance, including housing stability, service engagement, and outcomes.
• Lead quality assurance and continuous improvement efforts, including chart audits and staff coaching.
• Assist in the supervision, recruitment, training, and evaluation of staff in alignment with policies and organizational expectations.
• Ensure understanding and application of landlord-tenant laws, housing contracts, and subsidized housing requirements.
• Develop and manage program budgets and resources to support effective service delivery.
• Coordinate with internal teams and community partners to support integrated service delivery across housing, behavioral health and medical systems.
• Other duties as assigned.

## Qualifications

Minimum Qualifications

• Bachelor’s degree required; master’s degree preferred.
• Minimum of 5 years of supervisory/management experience.
• Experience in housing programs, including Permanent Supportive Housing, subsidized housing, transitional housing and affordable housing.
• Knowledge of Housing First principles, Medicaid, and contract management and funder reporting requirements.
• Experience with HMIS, EHR systems, and data integrity practices.
• Knowledge of behavioral health, recovery services, and trauma-informed care.
• Familiarity with WAC regulations and contract compliance requirements.
• Strong organizational and leadership skills with the ability to manage multiple priorities.
• Ability to collaborate effectively with internal teams and external partners.
• Valid Washington State driver’s license and reliable transportation.

Preferred Qualifications

• Master’s degree in social work, Public Health, Behavioral Health, or related field.
• LICSW, LMHC, or other relevant clinical credentials (or ability to obtain).
• Experience managing multi-site housing programs and interdisciplinary teams.
• Strong experience with HMIS, Avatar, or other data systems used for performance and reporting.
• Experience with grant-funded programs, contract management, and compliance reporting.
• Experience serving high-acuity populations, including chronic homelessness and co-occurring disorders.
• Knowledge of coordinated entry systems and regional housing resources.
• Bilingual or multicultural experience working with diverse and underserved populations.