Bilingual Store Lead (62177)

## Description

• Sell Wireless phones, services, and accessories
• Provide outstanding customer service to customers
• Retain customers and gain new customers
• Work flexible hours, weekends, and holidays
• Perform opening and closing procedures daily:
• If opening, take the daily deposit to the bank and any other required opening duties.
• When closing, prepare the deposit and any other required closing duties.
• Make certain doors are locked and alarmed at closing
• Ensure maintenance of the store:
• Bathrooms clean
• The sales floor is clean, i.e. wiping counters, cleaning windows, vacuuming, or sweeping
• Trash is taken out daily
• Planogram followed
• Maintenance issues are reported to the manager or maintenance department if no manager
• Outside Activities:
• Manning table events
• Manning the tent/table at local fair events
• Miscellaneous other marketing activities as assigned by RSM/TM
• As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of AT&T. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.
• Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing AT&T products and services, distributing marketing materials, and assisting with event setup or breakdown.
• Management Duties:
• Scheduling and OT policies are enforced when the Manager is absent
• Cash handling and inventory procedures are followed when the Manager is absent.
• Customer escalation issues when the Manager is absent.
• Drive sales with the sales team when the Manager is absent.
• Working side by side with all the employees to assist in all operational and sales requirements.
• Assist in coaching the sales team on results, and executing the sales model and operational controls.

## Qualifications

• One (1) year of Wireless Experience
• One (1) year of proven retail sales management experience (interactive sales process, commissioned sales)
• Must be able to pass background checks
• 6 months or more Experience with coaching or training others
• 6 months or more Experience as a Key holder, Assistant Manager, or Store Manager