Cashier

## Description

**Job Summary**

The Cashier supports the mission of Heart of Texas Goodwill Industries by providing courteous customer service, accurately processing customer purchases, and assisting with overall store operations. This position operates the cash register, supports merchandise recovery and display areas, assists customers, and follows store procedures to ensure an efficient, professional, and welcoming retail environment.

**Key Responsibilities**

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

**Customer Service & Store Support**

• Greets customers as they enter the store.
• Assists customers in finding items and answering questions.
• Provides courteous and professional service at all times.
• Bags merchandise and assists with carrying purchases to vehicles as needed.
• Answers telephones and directs calls appropriately.

**Cash Handling & Register Operations**

• Performs all cash register duties accurately and efficiently.
• Counts cash drawer at the beginning and end of shift.
• Ensures two initials are included on Daily Deposit and Bank Deposit forms.
• Follows all cashier training manual procedures and store cash-handling requirements.

**Merchandise & Sales Floor Support**

• Maintains display areas, racks, shelves, and special displays, including new goods.
• Removes outdated items and restocks merchandise as needed.
• Assists with maintaining a clean, organized, and customer-ready sales floor.

**Store Safety, Cleanliness & Security**

• Monitors dressing rooms and restrooms, maintains cleanliness, and reports any issues.
• Observes for theft and other security concerns and reports concerns to management.
• Follows safety procedures and uses required safety equipment as assigned.

**Organizational Support**

• Suggests improvements in workflow or operations to increase efficiency.
• Follows all rules and procedures in the personnel handbook and cashier training manual.
• Promotes the mission, values, goals, and objectives of Heart of Texas Goodwill Industries.
• Other Duties as assigned.

**Leadership Competencies**

| | |

| --- | --- |

| **Leadership Competency** | **Team, Departmental, Corporate Leader** |

| OUR TEAM | |

| **Emotional Maturity and Respect** | Thinks about how their actions affect others and acts accordingly. Manages personal emotions and escalates sensitive issues to the appropriate level of management. |

| **Integrity** | Can be counted on and trusted; models professional ethics by acting honestly and with consistency. |

| **Capacity for Change and Innovation** | Open to new ideas and ways of doing things; contributes ideas collaboratively to improve processes or programs. |

| **Interpersonal Skills** | Builds relationships and works well with others; listens to understand and responds appropriately. |

| **Commitment to Development and Empowerment of Self and Others** | Completes required training and pursues continuous growth on the job; supports others in becoming self-sufficient and reaching their potential. |

| OUR COMMUNITY | |

| **Commitment to Goodwill’s Mission, Vision, and Values** | Actions are consistent with Goodwill’s Mission, Vision, and Values. Reinforces mission and values with team members and the community. |

| **Commitment to Diversity, Equity, and Inclusion** | Works effectively with people of different backgrounds, experiences, and perspectives. Champions inclusion and respect throughout the company. |

| **Community and Service** | Demonstrates genuine interest in helping others and making a difference in the community through day-to-day work. |

| OUR GROWTH | |

| **Commitment to Excellence and Customer Service** | Consistently meets goals and delivers outstanding service to customers, donors, and program participants. |

| **Business Acumen** | Makes sound decisions by interpreting information accurately and applying learning effectively across situations. |

| **Stewardship and Accountability** | Takes care of company property and takes responsibility and ownership of personal actions and outcomes. |

## Qualifications

**Qualification Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.*

• A criminal background check is required and will be conducted in accordance with applicable law and Goodwill policy.
• This role requires the ability to communicate with customers, team members, and supervisors in a professional retail environment.
• This role requires the ability to follow basic written and verbal instructions and perform basic cash-handling and customer service duties.

**Education and/or Experience**