Call Center Specialist

## Description

Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!

**Responsibilities:**

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate information about services to customers
• Perform data entry and maintain customer records in the system
• Assist with resolving customer complaints or issues
• Follow call center scripts and procedures to ensure consistency and quality of service
• Collaborate with team members to achieve call center goals
• Handle customer inquiries via email or chat if necessary

**Skills:**

• Excellent phone etiquette and communication skills
• Proficient in data entry and computer systems
• Previous experience in a call center or customer service role is required

-Dental office experience is preferred

• Knowledge of dental office procedures is a plus
• Bilingual in English and Spanish is highly desirable
• Ability to analyze customer needs and provide appropriate solutions
• Multilingual abilities are a plus

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday

Ability to Relocate

• Dallas, Tx 75201: Relocate before starting work (Required)

Work Location: In person
## Qualifications

Requirements

• Previous call center experience
• Dental experience strongly preferred