Case Manager

## Description

**WORK SUMMARY:**

This position is responsible for supporting people with Intellectual and/or Developmental Disabilities in developing, monitoring, and reassessing their goals, as needed, using a person-centered approach. The Case Management position is a full time 75-hour position and typically carries a caseload of 30 people. The position also requires completion of additional assignments, as coverage is needed.

**Person-Centered Support:**

• Be proactive in the support people in their goals to achieve wellness and autonomy through the development of the Outcomes and Action Steps for each service received.
• Coordinate services and provide care that is safe, timely, effective, efficient, equitable, and person-centered.
• Complete monthly, unannounced visits, across all day service environments, with the exception of some work sites as well as quarterly home visits.
• Schedule and facilitate an internal Pre-ISP Meeting 30 to 45 days prior to the ISP Meeting to include pre-approved POM Outcome/Action steps.
• Assist the person supported at the ISP Meeting, in sharing the information obtained or discovered in the internal Pre-ISP Meeting.
• Complete any follow up tasks identified in the Pre-ISP Meeting prior to the ISP Meeting. Attend ISP Meetings and complete any follow up tasks identified.

**COS/Customer Relations:**

• Communicate effectively and develop effective working relations with all stakeholders, including the person, the Circle of Support, and community members.
• Keep supervisor & COS members informed of events, concerns, and needs of the people supported. Attend trainings, biweekly meetings with supervisor and monthly Case Management Meetings.
• Educate and support people and COS members regarding community resources, Rights and Responsibilities, self-advocacy, etc.
• Provide excellent customer service. Notify Coordinator of any complaints received. Follow complaint procedure.

**Documentation:**

• Review Daily Notes for quality and accuracy, weekly.
• Complete Monthly Documentation by the of each month for the previous month, based on the Daily Note Reviews.
• Document all visits, phone calls, and meetings attended in Daily Notes.
• Annually, complete the Rights Assessment, Safety Assessment, Personal Outcome Measures Assessment, Vocational Assessment, Interest Inventory, one or more Person Centered Thinking Tools, and additional items on the ISP Checklist.
• Complete a comprehensive Risk Assessment for each service at Orange Grove Center, no less than 90 days prior to the ISP Meeting.
• Complete data entry and scanning of documents into EZ Pro. o Review EZ Pro each billing cycle for billing purposes.
• Maintain accurate, up-to-date demographic information on Health Passports and in EZ Pro.

**Administrative:**

• e Complete all assignments within the required timeframe.
• Return phone calls and emails within one business day.
• Complete all required Orange Grove and funder specific paperwork, as needed.
• Uphold all policies and procedures of Orange Grove and funding regulation bodies.
• Maintain professional appearance, attitude and communication at all times.

## Qualifications
**EDUCATION:** Bachelor's Degree Preferred
**EXPERIENCE/SKILLS:**

• Written and verbal communication skills
• Time management skills and ability to prioritize
• Decision making and problem solving skills Organizational skills
• Conflict Resolution skills
• Ability to work both independently and as a team
• Teaching and role modeling skills

**PHYSICAL REQUIREMENTS:** Good overall physical health and personal stamina. Physical examination, including TB skin test or chest x-ray is required prior to employment. Must be able to perform all physical duties including bending, stooping and manual manipulation of restraint straps, and all other job-related equipment.

**Other Requirements:**

Travel in community required. Will need to transport people to appointments/interviews in personal or agency vehicles. Some evening work will be required.

Work a flexible schedule to meet the needs of people supported, allowing for emergencies and inten-uptions.

Other duties as assigned by supervisors and administration.