Implementation Consultant

About us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

The job

As part of our continuing growth we are seeking to recruit an Implementation Consultant, and you will report to a Team Leader and collaborate with all colleagues in the business.

The purpose of this role is to configure our IntelliPen suite of products for our clients.

To be successful as an Implementation Consultant , you should be proficient in the use of T-SQL, XML and able to work well as part of a team. Ultimately, an outstanding Implementation Consultant will demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

Here's what you'll be doing

• You are responsible for all aspects of configuring our “IntelliPen” administration system to meet our clients’ requirements, including but not limited to, the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll, data migrations, reports and benefit calculations.
• Meeting with clients to gather requirements
• Communicating with clients throughout the software customisation process to obtain feedback and approval.
• Customising software systems based on clients’ individual needs and specifications.
• Educating clients on how to use IntelliPen and customised system features. Engaging with our training team when required.

Key skills and experience

• Experience in implementing software systems
• Adaptable and agile
• Be a responsible and reliable professional, with a consultative approach
• An understanding of business processes and workflows
• Ability to learn new technologies quickly
• The ability to prioritise, meet deadlines and deliver rapid outcomes
• Confidence to adapt and learn new programmes and systems
• Excellent verbal, written communication and organisational skills
• High degree of numeracy
• Configuring or developing pensions or financial services software
• Microsoft – full Suite
• Managing databases using Microsoft SQL Server Management Studio
• Experience of T-SQL

Lets talk about what's in it for you...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

Don’t meet every requirement?

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.