Welcome Center (3613)

## Description
**Position Overview**
The Welcome Center is responsible for supervising the Club entrance, greeting caregivers and guests,
answering phone calls, ensuring accurate attendance records and data entry.
2026–2027 School Year Opportunity
**Hours During the School Year:**
Part-Time | Monday through Friday
*Schedule will vary based on the school calendar:*

• School Days: Hours will be scheduled before and/or after school.
• Non-School Days (including winter break, spring break, and teacher development days): Schedule availability will typically be between 7:00 a.m. and 5:30 p.m.

**Essential Job Functions**

• Supervise entrance to ensure security and adherence to organizational policies.
• Welcome and greet caregivers and visitors in a courteous and professional manner.
• Ensure accurate attendance is maintained and perform data entry tasks accurately, efficiently, and in a timely manner for safety of members.
• Handle incoming phone calls and ensure that callers receive a warm, prompt, and professional greeting that conveys an attitude of helpfulness and welcome.
• Contribute to maintaining a healthy, safe, clean, and well-maintained environment.
• Supervise Club members as needed.
• Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork.
• Engage in continuous learning and contribute to the effective implementation of continuous improvement processes.
• Support the ethical use of data to make decisions in a timely and informed manner.
• Represent the organization to the community in a way that enhances the organization’s profile, builds its reputation, supports its strategic priorities, and advances its mission.
• Contribute to operational goals and objectives that align with and advance the organization's strategic priorities.
• Strive to meet and surpass the expectations of youth, families, staff, volunteers, Board, funders, and other key stakeholders.
• Focus efforts on promoting equity, engaging in trauma-informed and continuous improvement practices, and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive.
• Ensure current safety practices meet or exceed organizational requirements.
• Support the implementation of new or amended policies, practices, and processes that furthermitigate and minimize safety risks.
• Demonstrate a commitment to excellence, aligning your efforts with the organization’s values, mission, strategic priorities, and policies.
• Participate in available coaching opportunities, regular one-on-one meetings with supervisor, performance evaluations, and goal setting.
• Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.

Other duties as assigned.
## Qualifications

The Welcome Center requires a majority combination of the following

***Education and Experience***

• At least 2 years’ experience in data entry, outcome measurement and/or customer relations.
• Demonstrated record of aptitude with basic office software and accurate data entry skills.

***Skills and Requirements***

• Ability to input data with precision and attention to detail to minimize errors.
• Capacity to notice discrepancies or inconsistencies in data and rectify them promptly.
• Ability to exude confidence and maintain control of a safe and positive youth development environment.
• Exceptional communication skills, with the ability to convey information in a timely, open, and clear manner.
• Reliable transportation.
• Knowledge of and ability to effectively use computers, software, and other technology tools.
• Ability to establish and maintain effective working relationships with others.

***Key Characteristics***

• Is mission-driven and values-based.
• Demonstrates a growth mindset and a commitment to lifelong learning.
• Upholds a commitment to equity, while striving to be anti-racist and respectful of cultural differences with all stakeholders.
• Contributes to a purpose-driven culture characterized by trust, inclusion, belonging, autonomy, and learning.
• Operates with excellence in mind in all matters.