Front Desk Receptionist - Neenah (3710)

## Description
**Position Overview**
The front desk receptionist is responsible for providing an optimal guest experience through greeting
visitors and clients, answering phones, and additional administrative responsibilities assigned by the
Branch Director.
**Schedule**

• Part Time (Monday-Friday)
• Summer Hours: 6:45-9:45am
• School Year: 8-11am

**Essential Job Functions**

• Greet and direct all visitors politely and professionally, including but not limited to caregivers, youth, deliveries, counseling appointments, board members, community partners, and donations.
• Answer telephones, provide general information and refer callers to other staff or voicemail.
• Assist with building rentals.
• Greet and check-in members during non-school days and summer programs.
• Interact with and assist youth as needed.
• Data entry for program tracking and incident/behavior forms.
• Maintain accurate files and records.
• Assist with maintaining a tidy and organized front desk area.
• Collect membership fees.
• Work on special projects as directed.
• Collaborate with internal teams and departments to align goals and strategies and to foster a culture of cooperation and teamwork.
• Engage in continuous learning and contribute to the effective implementation of continuous improvement processes.
• Support the ethical use of data to make decisions in a timely and informed manner.
• Represent the organization to the community in a way that enhances the organization’s profile, builds its reputation, supports its strategic priorities, and advances its mission.
• Contribute to operational goals and objectives that align with and advance the organization's strategic priorities.
• Strive to meet and surpass the expectations of youth, families, staff, volunteers, Board, funders, and other key stakeholders.
• Focus efforts on promoting equity, engaging in trauma-informed and continuous improvement practices, and doing what is needed to help the communities the organization serves become great places for all children and youth to grow and thrive.
• Ensure current safety practices meet or exceed organizational requirements.
• Support the implementation of new or amended policies, practices, and processes that further mitigate and minimize safety risks.
• Demonstrate a commitment to excellence, aligning your efforts with the organization’s values, mission, strategic priorities, and policies.
• Participate in available coaching opportunities, regular one-on-one meetings with supervisor, performance evaluations, and goal setting.
• Demonstrate a commitment to learning and development by following talent development requirements and creating and following a professional development plan.

Other duties as assigned.
## Qualifications

The front desk receptionist requires a majority combination of the following

**Education and Experience**

• High School diploma or equivalent, or associate’s degree preferred
• 1-2 years reception or front office experience.
• Demonstrated record of strong customer service skills.

**Skills and Requirements**

• Strong collaboration skills
• Friendly and outgoing with the ability to connect with a diverse group of people, including youth.
• Professional and friendly phone manner.
• Efficient, organized, and resourceful with a strong attention to detail.
• Exceptional communication skills, with the ability to convey information in a timely, open, and clear manner.
• Reliable transportation.
• Knowledge of and ability to effectively use computers, software, and other technology tools.
• Ability to establish and maintain effective working relationships with others.

**Key Characteristics**

• Is mission-driven and values-based.
• Demonstrates a growth mindset and a commitment to lifelong learning.
• Upholds a commitment to equity, while striving to be anti-racist and respectful of cultural differences with all stakeholders.
• Contributes to a purpose-driven culture characterized by trust, inclusion, belonging, autonomy, and learning.
• Operates with excellence in mind in all matters.