Territory Operations Manager - Richmond

## Description

## Position Summary

## The Territory Operations Manager oversees the logistical, administrative, and service functions within a specific geographic area, ensuring that daily operations run efficiently to support sales teams, drive revenue growth, and improve customer satisfaction. They act as a liaison between field staff, regional directors, and corporate departments to implement strategic business plans and monitor performance metrics.

**Essential Duties and Responsibilities**

• **Operational Efficiency:** Optimize field operations, including service delivery, inventory management, and logistics, to meet regional service goals and annual plans.
• **Performance Monitoring:** Analyze KPIs, service reports, and market data to identify improvements, track sales potential, and maintain high-quality service.
• **Team Leadership:** Supervise, train, and mentor field staff (e.g., Service Representatives), coordinating training plans and performance management.
• **Customer Relationship Management:** Maintain relationships with key clients, contractors, and stakeholders, resolving issues to ensure high customer satisfaction.
• **Budgeting & Compliance:** Manage operational budgets, including expenses and assets (e.g., tools, vehicles), while ensuring compliance with company policies and regulations.
• **Strategic Collaboration:** Coordinate with sales and marketing teams to implement company-wide initiatives and new service lines.

## Qualifications
## Minimum Qualifications (Knowledge, Skills, and Abilities)

• **Leadership:** Strong ability to lead teams and manage field personnel.
• **Analytical Skills:** Proficiency in tracking performance metrics and financial reporting.
• **Technical Skills:** Proficiency in Microsoft Office and CRM tools such as Salesforce.
• **Communication:** Effective interpersonal skills for building customer relationships.
• **Experience:** Previous experience in operations, sales management, or field service management is typically required.

**Education**

• Associate’s degree in Business Administration (or related field) preferred
• 3+ years of experience in similar industry may be substituted for education