Assistant Manager - BFS Foods

## Description

BENEFITS

• Health Insurance
• 401(K) Matching
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement
• Part-time & Full-time availability

*Assistant Manager*

Reports To: General Manager

*A. **Primary******Purpose**of Job:***

The assistant manager is responsible for the entire store operation, in conjunction with the General Manager, including program execution and product implementation along with maximizing store efficiencies, inventory control, food service, ordering, receiving and rotation of products, quality of raw and finished products, sanitation and preparation schedules, inspections and follow-up in their assigned store.

The job requires an understanding of all store operations, which include the ability to serve as the Senior Management Person in the absence of the General Manager. This includes the willingness to accept responsibility for the store and to take actions in the best interest of the store, it's employees and meet operational guidelines established by BFS Foods, Inc.

*B. **Duties and******responsibilities for this position:***

1. Customer Service

• Provides top quality, fast, efficient and friendly service.
• Demonstrates excellence in customer service.
• Ensures GUEST program compliance with every customer.
• Understands the needs of customers and tailors service to customer needs.
• Handles customer complaints and ensures complete satisfaction at store level.
• Adheres to dress code; maintain uniform and nametag; ensures employees do the same.

1. Human Resource Management Duties

• Recruit, train, develop and evaluate employees of the store to properly execute programs and foodservice safety procedures.
• Demonstrate effective behaviors.
• Coaches store employees.
• Create a positive store culture by treating employees fair and with respect.
• Ensure consistent quality of foodservice with proper training and communication to employees.
• Advise General Manager of any policy violations
• Contributes to performance appraisals for all store personnel, as appropriate.
• Attend and participate in all store scheduled meetings

1. Scheduling

• Accepts responsibility for store performance; for covering all shifts at all times.
• Responsible for assisting in the development of store schedules to assure proper labor is allocated to the foodservice operation to meet maximum efficiencies and company labor hour guidelines.
• Assist in scheduling cleaning tasks to meet local, state and company sanitation standards.
• Assist in creating preparation schedules to meet customer demands.
• Supervise and delegate work fairly and objectively; ensures a smooth workflow; meet deadlines.

1. Ordering/Receiving Products

• Assist in product ordering, including entering build-to’s in the order book, scanning and transmitting order when assigned.
• Assist with adjustments to minimum and maximum levels in the POS system for all

foodservice products as they relate to the creation of automatic ordering, where applicable.

• Assist in insuring all products are received according to Company policies for temperatures and quality.
• Responsible for alerting Management of any food product problems.

1. Merchandising

• Attain objectives for all categories, using information pertaining to sales, waste and profitability.
• Check and maintain signage.