Customer Relationship Manager

## Description

PRYER Aerospace is hiring for a Full Time Customer Relationship Manager for our Tulsa, OK location.

PRYER Aerospace is a leading provider of structural components, assemblies and kits to the aerospace industry. We specialize in the fabrication of complex sheet metal and machined components for commercial, corporate and military aircraft.

**POSITION SUMMARY:** Manage receipt and processing of customer orders and monitor implementation and execution through delivery. Ensure timely, accurate and consistent communication with assigned customers to promote customer satisfaction. Support cross-functional teams with data and feedback as to company performance relative to customer Quality and Delivery expectations.

**RESPONSIBILITY**

• Receive customer purchase orders and perform appropriate pre-acceptance review for alignment with submitted quote or other contractual agreements (e.g. LTA).
• Review customer Terms & Conditions and specific purchase order requirements to ensure proper flowdown to all affected functional organizations.
• Enter and maintain Sales Orders in Epicor aligned with customer, contractual and company requirements.
• Ensure timely processing of customer Change Orders within the company Change Board. Coordinate with the customer and support Quoting department to develop company terms for impacts of customer change.
• Monitor order execution, including nonrecurring when applicable, and provide timely status to customer while also providing customer feedback to Operations for prioritization decisions.
• Monitor customer Quality and Delivery ratings and coordinate with customer to minimize impacts of assigned items on said ratings.
• Support and administrate Working Together Teams as applicable.
• Monitor profitability of assigned customer product lines.
• Manage Accounts Receivable delinquencies to ensure prompt customer payment.

## Qualifications
EDUCATION: High school degree or equivalent required; bachelor’s degree preferred.

EXPERIENCE

• 1+ years customer service experience required
• 1+ years of ERP experience preferred, aerospace a plus

COMPUTER SKILLS: Proficient Microsoft Office

**Pryer Aerospace** is committed to providing a benefits package that strives to meet the needs of its employees and their dependents. Employees receive exception compensation and benefits with medical, dental and vision, 401(k), paid vacation and holidays.

**Pryer Aerospace** is proud to be an equal opportunity employer Male/Female/Disabled/Veteran