Receptionist

## Description

**Receptionist**

**Position Summary**

The Receptionist serves as the first point of contact for visitors, customers, vendors, and employees. This position is responsible for providing exceptional customer service, maintaining a professional front office environment, and supporting administrative and operational functions. The ideal candidate is organized, detail-oriented, and possesses excellent telephone etiquette and communication skills.

**Reports To:** Chief of Staff

**Essential Responsibilities**

• Greet visitors and provide a welcoming, professional first impression.
• Answer, screen, and direct incoming telephone calls with professionalism and excellent telephone etiquette.
• Provide outstanding customer service by responding to customer, vendor, and employee inquiries in a courteous and timely manner.
• Receive and manage purchase orders (POs), including tracking estimated ship dates and obtaining shipment tracking information.
• Schedule shipments as needed and coordinate with internal departments and carriers.
• Maintain office supply inventory and reorder supplies as necessary.
• Log, organize, and file product samples accurately.
• Perform general administrative and clerical duties, including filing, data entry, scanning, and document management.
• Maintain confidentiality while handling sensitive information.
• Assist with additional administrative projects and office support duties as assigned.

**Physical Demands**

• Ability to work in both an office and manufacturing environment.
• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to occasionally lift and move office supplies or packages.
• Ability to perform repetitive motions such as typing, filing, and handling documents.

## Qualifications
**Qualifications**

• High school diploma or equivalent required.
• Previous receptionist, administrative assistant, or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Professional telephone etiquette with the ability to handle multiple incoming calls efficiently.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Basic mathematical and computer skills.
• Ability to understand and follow verbal and written instructions.
• Proficiency in Microsoft Office (Outlook, Word, and Excel) preferred.
• Bilingual (English/Spanish) is a plus.