Homeless Prevention Program Case Manager

## Job Description

The Homeless Prevention Case Manager will provide support services to participants of MBI’s Homelessness Prevention Services Program. They will offer assistance to at-risk families to lead healthy lives through services that include case management, community referral linkages, rental/utility assistance, substance abuse referrals, mental health service referrals, short-term life skills building, and housing needs. This role reports directly to the Prevention Program Manager. Applicants must be comfortable working as a team member and demonstrate a strong commitment to serving at-risk communities in a professional environment.

Essential Duties and Responsibilities

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

• Provide administrative and program support in the following areas: intake, client wellness, community building, documentation, and special projects.
• Work with individuals to set client goals and implement strategies to meet those goals. Track and report on progress regularly.
• Develop comprehensive case management plans for participating families.
• Assist in processing lease agreements with landlords, families, and contractors as needed.
• Actively network with community service providers and partner agencies to locate programs and resources to support families. • Assess client needs and make referrals as appropriate.
• Input client data into the Homeless Management Information System (HMIS). Generate client reports and issue financial assistance checks as necessary.
• Establish and maintain weekly or bi-weekly meetings based on client assessments.
• Attend all company-required training sessions.
• Perform other relevant duties as assigned.

## Qualifications

• Bachelor’s degree in social work or 3-5 years of experience working within the homeless continuums
• Crisis management experience is a plus.
• Excellent written and verbal communication skills.
• Exceptional ability to multi-task with strong organizational skills.
• Proven track record of success in case management.
• Prior experience and understanding of the causes of homelessness.
• Experience working with landlords, local rental markets, and/or housing sales.
• Ability to work effectively in a team-oriented environment.
• Ability to work with and serve a diverse population, demonstrating respect and appreciation for diversity based on race, class, ethnicity, religion, gender, sexual orientation, and gender presentation.
• Ability to work effectively with a highly diverse group of clients, co-workers, and colleagues.