Night Auditor

## Description

RESPONSIBILITES

1. To take accountability for the total hotel operation during the

overnight shift

1. Ensure that all hotel guests receive warm, friendly, professional and

• efficient reception and departure service during the overnight shift
• consistent to the established standards of the hotel

1. To be fully aware of all hotel reservations procedures, credit policies,

• room rates, availability restrictions, confirmation and cancellation
• policies

1. To be fully aware of all hotel services and facilities and be able to

promote them whenever possible

1. To ensure that overnight activities ensure the highest levels of safety

and security of hotel guests and employees

1. To be fully aware of and maintain communication with Restaurant

night management regarding closing times and procedures

1. To supervise and direct the activities of other hotel over night staff

members

1. To ensure that all night audit functions are successfully completed as

established by process all hotel accounting functions as set out by the

Financial Controller

1. Be fully conversant and be able to operate all functions of the hotel’s

Property Management System

1. To ensure the professional handling of all late room and cancellation,

no shows

1. To exchange and compile Occupancy Report for the chosen hotels

within the vicinity

1. To have general knowledge of hotel’s operating systems such as Air

• Conditioning, Heating, etc and be able to report and describe any
• malfunctions to “on call” Engineering Department

1. To be fully aware of and able to operate hotel switchboard, facsimile

and paging system to the established hotel’s standard

1. To maintain communication with the Front Office by recording all

relevant information in the Front Office Log Book

1. To perform handover with AM Front Office Manager/Shift Leader
2. Ensure that all overnight reports are compiled and distributed

accurately and on time

1. To be fully aware of and strictly observe at all times, fire safety,

precaution and evacuation procedures

1. To exhibit sound professional judgment, adhering to established hotel

standards, when accepting any “walk-in” guests

1. To accept other duties that may arise from time to time that will ensure

the continued efficient operation of the Front Desk

1. Ensure that all Front Of House areas are kept clean and tidy creating a

professional impression for all guests and employees

1. To be fully aware and adhere to Health Safety and Fire Procedures

## Qualifications

1. Strong customer service experience
2. High school/ GED diploma required
3. Hospitality experience preferred