Voice Engineer III

## Description

FEDITC supports the configuration, implementation, of network infrastructure, (LAN/WAN) operating systems and computer data exchange requirements.

**Overview of position:**

Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading of the network on both unclassified and classified systems. This position is on-site and mission essential.

**Responsibilities:**

• Responsible for implementation and technical support of Cisco Unified Communications related technologies
• 2nd and 3rd level support of existing systems
• Provide installation, transition, and cutover of components of the systems
• Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis
• Test and Integration
• Gather trend analysis data on systems, and provide input for resource planning
• Provide real-time usable statistics to aid with troubleshooting
• Upgrades to all supported VoIP / UC systems
• Monitoring of Managed Services UC customers via 3rd party network monitoring software
• Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
• Perform other Voice technology-related duties as assigned

## Qualifications
**Experience/Skills:**

• 5+ years as a Cisco Voice Engineer
• CUCM/Unified Communications
• Cisco Unity
• UCCX Scripting
• Routing/Switching
• VoIP

**Education:**

• BA/BS

**Certifications:**

• IAT II certification required
• CCNP Collaboration

**Clearance:**

• **A Top Secret clearance is required to be considered for the position.**
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) and/or applicable certification(s) at the level required by the client

**Benefits:**

• Medical
• Dental
• Vision
• 401K with 4% match
• Paid Time Off (PTO)
• Life and Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Program
• Group Term Life Insurance
• Supplemental Life and A&D Insurance
• Short & Long Term Disability
• Life Discount Program

*FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.*