ERP Analyst 1

## Description

*FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.*

**Overview of position:**

FEDITC is seeking an **ERP Analyst I** to work in the **Texarkana, TX area**. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.

**A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.**

**Responsibilities:**

• Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
• Assist users with account management, permissions, and access issues (Active Directory)
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
• Perform basic system administration tasks on Windows Server environments (2016/2019)
• Support printer, peripheral, and network connectivity issues
• Document incidents, service requests, and resolutions using ticketing systems
• Assist with software installations, upgrades, and deployments
• Ensure systems meet STIG compliance requirements and security best practices
• Support secure configurations including certificate management and endpoint security tools
• Assist with data/report access and user support for enterprise systems and dashboards
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues
• Provide on-site and remote support as needed

## Qualifications
**Experience/Skills:**

• Experience providing IT help desk or desktop support
• Strong knowledge of Windows 10/11 operating systems
• Familiarity with Active Directory, user account management, and group policies
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
• Experience troubleshooting hardware, software, and connectivity issues
• Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
• Basic understanding of enterprise applications and web-based systems
• Strong problem-solving and customer service skills

**Desired Experience:**

• Experience in a DoD or secure environment
• Familiarity with STIGs and cybersecurity best practices
• Basic knowledge of Windows Server administration
• Exposure to application support (not development)
• Experience with remote support tools
• Understanding of software deployment tools (SCCM, Intune, etc.)

**Systems Involved:**

• Windows 10/11
• Windows Server 2016/2019
• Active Directory
• Enterprise applications (web-based systems)
• Ticketing systems (e.g., ServiceNow)
• Endpoint security tools

**Education:**

• Associates Degree (equivalent experience)

**Certifications Required:**

• CompTIA Security +

**Clearance:**

• **Active Secret Security Clearance is required.**
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

*FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.*