101003 - Front Desk Clerk

## Description
**Physical Requirements:**

1. Standing/Walking: Constantly. Standing at the front desk and moving throughout the lobby
2. Crouching (Bend at knees): Occasionally. Accessing lower drawers, cabinets, or storage areas
3. Stooping (Bend at waist): Occasionally. Retrieving items, organizing materials, or assisting guests
4. Twisting (knees, waist, neck): Constantly. Multitasking while monitoring guest activity and retrieving luggage
5. Reaching (overhead/extension): Frequently. Accessing supplies, printers, files, or guest materials
6. Handling/Grasping: Constantly. Operating computers, phones, various supplies, and guest documents
7. Pushing/Pulling: Frequently, average weight frequently 50lbs
8. Lifting/Carrying: Frequently, carrying luggage and assisting guests

**Working Environment:**

• Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures
• Exterior of hotel with exposure to weather conditions

**DUTIES & FUNCTIONS:**

• Contribute positively to a collaborative team environment within the Front Office and across all departments
• Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully
• Participate in ongoing training and development to enhance service delivery and product knowledge
• Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations
• Maintain reliable attendance and flexibility in scheduling based on business demands
• Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk
• Proactively assist guests with questions, directions, hotel services, and local recommendations
• Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate
• Maintain a clean, organized, and fully functional front desk environment and equipment
• Complete daily shift tasks and required reports to ensure operational readiness and accuracy
• Coordinate guest services such as transportation, room escorts (full or partial), and special requests
• Communicate effectively with other departments to support seamless guest experiences
• Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty
• Create memorable, personalized experiences that make each guest feel recognized and valued
• Anticipate guest needs before they are expressed whenever possible
• Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations
• Always maintain confidentiality of guest and hotel information

## Qualifications
**ESSENTIAL SKILLS AND QUALIFICATIONS:**

• Excellent customer service skills
• Hospitality experience preferred
• Strong English communication and organizational skills
• Must be available to work mornings, nights, weekends, and holidays