Cafe Manager

## Qualifications

Shepherd Church is seeking a passionate, service-minded **Cafe Manager** to lead the daily operations of Pillars Cafe. This is a unique opportunity for someone who loves hospitality, thrives in leadership and management, and desires to create a welcoming environment where people experience community and connection.

As the Pillars Cafe Manager, you will provide both strategic leadership and hands-on support, overseeing daily café and bookstore operations, leading staff, delivering exceptional guest experiences, and ensuring operational excellence. You will steward resources responsibly, foster a healthy and positive team culture, and create a space that guests love to visit and team members love to serve in.

The Ideal Candidate

• Has a genuine heart for serving people and creating meaningful guest experiences.
• Leads with humility, integrity, and a positive attitude.
• Is highly organized, proactive, and able to balance strategic planning with hands-on leadership.
• Remains calm under pressure and approaches challenges with flexibility and a solutions-oriented mindset.
• Takes ownership of their responsibilities and follows through with excellence.
• Has an eye for detail and takes pride in maintaining high standards of quality, cleanliness, and hospitality.
• Values teamwork and collaborates well across ministries and departments.
• Sees Pillars Cafe as more than a coffee shop—recognizing it as a place where relationships are built, conversations begin, and people can experience the welcoming presence of Christ.

Qualifications

• 2 or more years of experience in café, coffee shop, restaurant, or food service management.
• Ability to lift up to 40 pounds and stand for extended periods while performing daily café operations.
• Ability to work a flexible schedule, including weekends, evenings, and special church events as needed.
• Experience using point-of-sale (POS) systems (Toast) inventory management software, and Microsoft Office.
• Excellent organizational, time management, and problem-solving skills with the ability to prioritize multiple responsibilities.
• Strong commitment to exceptional hospitality and customer service, creating a welcoming environment for every guest.
• Proven ability to manage daily operations, including scheduling, inventory, ordering, budgeting, and cash handling

Position

• Non-Exempt, Full-Time position
• Flexible schedule is required
• Tuesday through Sunday with one additional day off during the week; weekdays are mostly 7am-3:30pm with extended evening hours to come.

If you're passionate about hospitality, leadership, and using your gifts to serve the local church, we'd love to hear from you. Join us in making Pillars Cafe a place where great coffee, meaningful connection, and genuine hospitality come together.