Security Supervisor

## Description

DUTIES & JOB RESPONSIBILITIES

• Supervises the activities of the officers assigned to his/her shift.
• Plans and directs all security related activities on assigned shift.
• Ensures effective communication between all areas of the building and casino as it relates to the guest experience.
• Provides coaching counseling and recommendations for recognition to encourage excellent performance in all areas.
• Patrols the casino and adjacent buildings.
• Provides on the job training for security officers.
• Investigates complaints of employees and makes recommendations to the manager.
• Schedules and evaluates personnel in accordance with departmental operating standards; specifically, supervises the activity of officers to provide physical security for all guests, employees and company property.
• Conducts property internal investigations involving employee or customer related activities or incidents.
• Prepares follow-up to criminal reports when necessary.
• Prepares Security Incident or Accident Reports as required.
• Provides excellent customer service and employee relations.
• Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Issues written and oral instructions.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies and standardizes procedures to improve efficiency of subordinates and maintains harmony among workers and resolves issues of concern.
• Performs other related duties as may be assigned by reporting senior.
• Employee may work in close proximity to horses.

## Qualifications
**Skills/Experience/Knowledge:**

• 2-3 years of supervisory experience, with an emphasis in all areas of security operations, asset protection, employee safety.
• Experience with and knowledge of applicable federal, state, and/or regulatory agency reporting requirements regarding security and gaming surveillance.
• Strong leadership skills and customer service orientation required.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of security related management, information and reporting systems preferred.
• Strong written and oral communication skills required.
• Ability to interpret and solve variety situations to effect completed instructions in written, oral, diagram, or schedule form.

**Certifications/Licenses/Other:**

• CLEET Certificate
• Valid Driver's License
• Must be able to obtain an Oklahoma Gaming License
• Must be able to obtain an Oklahoma Horse Racing License