Silks Host Person

## Description

DUTIES & RESPONSIBILITIES

• Greets and welcomes guests to the dining room.
• Escorts and provides seating in appropriate areas to ensure dining room staff is not overloaded.
• Provides direction to Servers and Bus staff as needed to ensure stations and tables are cleaned and ready to accept new guests.
• At regular times will be required to move tables and chairs to set area for guests.
• Relieves Cashier as may be required throughout the shift.
• Follows all dining room operating procedures, safety and sanitation regulations and departmental policies and procedures.
• Requires knowledge, skills, and experience in dining room management, decision-making, problem solving, complaint resolution, and customer service.
• Notifies appropriate staff members when assistance is needed.
• Demonstrates an upbeat and outgoing demeanor while on duty.
• Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Promotes outstanding customer relations.
• Performs other related duties as may be assigned by reporting senior.

QUALIFICATIONS

• High school diploma or GED preferred. Technical school or formal apprenticeship may be required.
• One to two years of work experience in job dealing in person and on the telephone directly with guests would be preferable.
• Requires the knowledge, skills, and abilities to work with personal computers, point of sale systems, credit card/players club card systems, cash, et