Scheduling Coordinator

## Description

The Scheduling Coordinator role is important to practice success and is **considered a sales position**. The Coordinator will be responsible for ensuring all leads are responded to promptly and provide an excellent representation of the practice during all correspondence with the potential patient.

**Duties and Responsibilities**

• Maintain a high understanding of the practice’s lead to sales process.
• Nurture leads and opportunities as defined by the lead to sales process training.
• Be knowledgeable about the providers, types of care, promotions, and financing options available so that the lead’s questions are answered appropriately.
• Receive inbound calls and triage as appropriate.
• Coordinate lead’s necessary consult appointment and team member hand offs.
• Use Salesforce accurately, by entering correct notes and contact logs to ensure each contact is documented.
• Maximize the use of Salesforce by understanding the features and progressing your knowledge through the resources available.
• Track lead metrics as defined by the Supervisor.
• Track and follow up with all leads that have not scheduled surgery or kept their consultation appointment.
• Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
• Perform other duties as required.

**Required Skills and Abilities**

• Excellent verbal communication skills
• Superior interpersonal and customer service skills
• Has a professional and demeanor and pleasant phone voice
• Basic computer skills required and proficiency in MS products a plus
• Ability to maintain persistency and positive call voice during periods of less than friendly respondents.
• Self-motivated with the ability to work independently.
• Goal oriented and career growth driven

**Education and Experience**

• Experience in dentistry is required, treatment consultant experience is preferred
• Highschool diploma required, higher education preferred.
• 1+ years of prior call or customer service experience preferred.
• Fluent in English required and Spanish as second language is a plus.