Field Service Technician

## Description

# Own Your Future at Pan-Oston

### 100% Employee-Owned • Bowling Green, KY

At Pan-Oston, you’re more than an employee — you’re an owner. For over 50 years, we’ve built retail solutions for some of North America’s biggest brands while building careers people are proud of.

## Why Join Us?

• **Employee Ownership (ESOP)** – Share in the company’s success
• **Work-Life Balance** – Flex time for life’s important moments
• **Family-Focused Benefits** – Childcare assistance & family coverage
• **Career Growth** – Tuition reimbursement & advancement opportunities
• **Supportive Culture** – A team built on respect, community, and integrity
• **Growing Company** – Backed by a $10M facility expansion in Bowling Green

## Benefits Include

• Competitive Pay
• Health Insurance
• FREE Dental & Vision for Employee & Family
• PTO, Sick Days & Paid Holidays
• Paid Volunteer Time
• Employee Assistance Program
• Gym Membership Discounts

### Build More Than Products — Build a Career You Can Own.

**Now Hiring:**

**FIELD SERVICE TECHNICIAN**

**PURPOSE OF POSITION:**The Field Service Technician / Technical Support Specialist is responsible for providing technical support, product installation, and service to customers both remotely and on-site. This role plays a critical part in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes.

**RESPONSIBILITY AND AUTHORITY:**

• Provide technical troubleshooting support to customers via phone and email
• Perform product installations and service at customer locations
• Install and test CFE hardware for the SCO product line
• Conduct site evaluations to assess installation requirements and service needs
• Assist with trade show installations and de-installations
• Enter and process service parts orders
• Dispatch service and/or installation technicians as needed
• Create and issue service data reports
• Initiate internal corrective actions and document change requests
• Manage projects related to installations, service, and customer support

## Qualifications
**MINIMUM POSITION REQUIREMENTS (Skills & Abilities)**

• High school diploma or equivalent (GED); trade or vocational school preferred
• Strong organizational and communication skills
• Basic knowledge of electrical components, properties, and testing devices
• Ability to be on-call after hours for customer support
• Ability to travel independently and frequently to customer locations
• Must be able to travel with minimal notice
• 1–3 years of experience in a related field (preferred)
• Experience using hand and power tools for metal and woodworking

**ADDITIONAL SKILLS OR ABILITIES**

• Experience in field service, equipment installation, or technical support environments
• Familiarity with retail systems or self-checkout (SCO) technology
• Basic computer and reporting skills
• Frequent travel required
• Ability to lift and handle equipment as needed
• Work in various customer site environments, including retail and industrial settings