Scheduling & Registration Specialist, Imaging (6012)

## Description

JOB SUMMARY

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| This position serves as the primary access point for patients seeking Medical Imaging exams. This position is responsible for collecting, entering, and verification of registration information. In addition, this position is responsible for the effective scheduling of patient appointments in a timely and accurate manner. This position must retain a high level of professionalism at all times |

Key Job Responsibilities

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| Essential Function |

| Answers incoming calls to support patients’ needs, as well as making calls as necessary. |

| Completes and verifies registration information for each patient - Verifies patient identity per protocol - Verifies address utilizing open ended questions - When scheduling new patients, is responsible for obtaining necessary information for insurance verification - Ensures benefit verification process for current service date has been completed. |

| Informs patients of expected co-pays as well as any outstanding balances. |

| Works assigned work queues on a frequent basis throughout the day. Supports encounter prep, eligibility checks, appointments in queue to schedule, reschedule, or no-show follow-up. |

| Backs up referral and prior authorization functions as required |

| Transfers calls to appropriate department of Imaging staff as necessary. |

| Maintains communication with manager/supervisor on a daily basis. |

Physical Demands

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| A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | | | | | | |

| Physical Demand | N/A | Rarely | Occasionally | Frequently | Constantly | Weight |

| Standing | | | X | | | |

| Walking | | | X | | | |

| Sitting | | | | | X | |

| Lifting | | X | | | | |

| Carrying | | X | | | | |

| Pushing | | X | | | | |

| Pulling | | X | | | | |

| Climbing | | X | | | | |

| Balancing | | X | | | | |

| Stooping | | X | | | | |

| Kneeling | | X | | |