Training and Development Associate - Watsonville

## Description

**JOB SUMMARY**: The Training & Development (T&D) Associate provides training and coaching to both Mission Services workforce employees and Donated Goods & Retail (DGR) employees on-site at designated retail stores in order to develop hard and soft skills and communicate effectively across all departments.

# ESSENTIAL DUTIES

Provide training and support to Mission Services workforce employees and DGR employees assigned to donated goods worksites through programs such as CalWORKs. This includes training in the basic duties of a sales associate, e-commerce associate, processor, and/or material handler.

Document individuals' performance through weekly assessments; identify work concerns and address issues with employees and the Employment Specialist.

Depending on the worksite and the programs offered there, employees may be required to follow specific timekeeping procedures in accordance with organizational and regulatory guidelines.

Greet store customers and offer assistance and suggestions to help them make product selections.

Ring up sales on the cash register, following cash handling procedures. Place/display inventory on the sales floor in accordance with defined procedures.

Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.

Assist with stock rotation and markdowns, as directed by the Store Manager or designee. Prepare store donations and rotate merchandise for transfer to the central processing plant.

Communicate problems, complaints, potential theft and/or safety issues to the Store Manager, Director of Training & Development, and Employment Specialist.

Ensures completion of all in-store training for Mission Services workforce employees and DGR employees.

Sets work schedules with the store manager or designee; assigns work tasks to workforce employees.

In concert with the Store Manager and T&D Director, modifies workstations or specific assignments to meet the limitations of individuals with disabilities.

Trains, enforces, and displays positive worker traits, including conduct, performance, and attendance standards.

# SECONDARY DUTIES

Perform related duties as assigned.

## Qualifications

# JOB SPECIFICATIONS

EDUCATION REQUIRED: High school diploma or equivalent. Associate

degree in behavioral science or related field, or equivalent, preferred.

LICENSE/CERTIFICATION REQ’D May require a valid California class C driver

license, depending on specific location. .

EXPERIENCE DESIRED: Two years of experience in a donated goods

environment (retail or production), or equivalent.

One year of experience in a supervisory or lead role.

One year of experience working with individuals with obstacles to employment.

KNOWLEDGE REQUIRED: Familiarity with Goodwill’s mission, general

Company policies and procedures (this may be learned on-the-job).

Knowledge