About The Role

## Description

**JO****B SUMMARY**: Assist with store managerial duties, including responsibility for store operations in the Store Manager’s absence. Perform related duties supporting the operation of retail store locations. Serve donors and customers, ensuring a safe and welcoming environment. Provide outstanding customer service to promote store sales and achieve store goals.

# ESSENTIAL DUTIES

Oversee store operations in the Store Manager’s absence and ensure store staff deliver customer service according to defined procedures.

Guide staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.

Provide input to the Store Manager on staff performance appraisals and counseling.

Provide outstanding Donor and Customer service.

Greet store customers; offer assistance and suggestions to customers in making product selections.

Complete customer transactions, following all cash handling and cash register procedures.

Perform defined store opening/closing procedures.

Conduct frequent training with staff.

Place/display inventory on the sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.

Assist with stock rotation and markdowns as directed by the Store Manager or designee.

Prepare store donations and rotated merchandise for transfer to the central processing plant.

Identify donated items for e-commerce.

Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.

Ensure the store sales floor is clean and organized at all times, providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors

# SECONDARY DUTIES

May perform Donor services such as taking donations, documenting donation information and communicating with Donors.

Will perform duties related to daily sanitizing of store and donation locations.

May perform minor janitorial duties as required/assigned.

Assistant Store Managers may need to perform related duties not listed on this job description. This could require travel to other Goodwill Central Coast locations.

## Qualifications

EDUCATION REQUIRED High school diploma or equivalent.

LICENSE/CERTIFICATION: N/A

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EXPERIENCE REQUIRED One-year previous sales experience or
equivalent, including six months in a lead sales associate capacity, or equivalent.

KNOWLEDGE REQUIRED

Basic math ability.
Familiarity with Goodwill Central Coast’s mission, general Company and retail policies and procedures (this may be learned on-the- job).
Familiarity with electronic cash registers.
EQUIPMENT USED: Material Handling Equipment such as carts, hand truck (dollies) and racks.
Typical retail store equipment, typical office equipment, cash register, cash counting equipment, computer based system and other related automated tools.

SKILLS/APTITUDES/TEMPERAMENTS

Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.

Ability to maintain self-control, deal effectively with public and work in cooperation with co- workers.

Ability to tactfully explain decisions and present information clearly.

Ability to learn and perform opening/closing procedures, cash register operation, bank deposit procedures and related store operations paperwork.

Ability to understand and accept directions and follow procedures.

Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries.

Ability to move hands and fingers quickly to operate cash register.

Ability to perform both repetitive and varied duties without loss of composure or efficiency. Ability to demonstrate satisfactory attendance, according to Goodwill Central Coast policy. Depending on the specific position, may require ability to drive a vehicle in the transaction

of Company business.

Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.

EMOTIONAL EFFORT

The job involves some emotional effort. There are few deadlines requiring little or no overtime.

The work environment is routine with isolated periods of high activity/demands.

# JOB SETTING

Work is performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area which is less climactically controlled and where work is occasionally performed. The working/standing surface is uniform. Dust and dirt is controlled by daily cleaning of work area and are insignificant. Noise and vibrations are insignificant; however, radios may be turned on.

# PHYSICAL DEMANDS

The work pace is steady with constant standing and walking. Frequent lifting/carrying of objects weighing up to 10 lbs., with regular lifting/carrying of objects weighing up to 25 lbs. is required. Large or heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from co-workers.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.

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