Mountain Sports School Sales Manager

## Description

Job Type: Seasonal, with the possibility of becoming dual-seasonal if desired

Schedule: Full time preferable, part time considered; Hours of MSS Operations are 9:00am-6:30pm Monday - Saturday and 9am-4pm on Sundays; generally the shift will start about 30 minutes before opening and end around mid-afternoon (4pm ish)

Rate: $24 - 26 per hour; opportunity for bonus depending on financial performance of MSS

Direct Report: Tom Brennan, Director, Mountain Sports School

Description

Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service.

Job Description

The Mountain Sports School Sales Manager will oversee key aspects of MSS business operations, including, but not limited to: sales, office procedures, customer service, staff scheduling, employee training on point of sale systems, fulfillment of transactions, assistance in product development, assistance to the ticketing supervisors/agents, overseeing the Central Reservations program and coordination with group reservations.

Essential Duties and Responsibilities

• Oversee all aspects of sales/ticketing office(s) and customer service to include daily interface with customers, sales staff and MSS Instructors
• Oversee customer service duties to include answering phones, returning phone messages, telephone systems management, general email correspondence of the [[email hidden]](mailto:[email hidden]) email and Mtnos inquiry correspondence
• Oversee the scheduling of MSS Sales staff
• Oversee the employee training on sales and point of sale systems’ standard operating procedures as directed by the MSS Director
• Oversee fulfillment transactions to include accurate and timely accounting of billing within the point of sale systems, to be invoiced by by the Accounting department
• Coordinate sales and accounting with both group and ‘unique’ reservations - Coombs, Local Schools, Ski Clubs, Central Reservations etc.
• Work with (non-MSS) ticketing supervisors/agents to bridge a connection between Snow King’s (2) different Sales departments
• Assist MSS Director / Manager in weekly payroll approval and auditing
• Assist MSS Director / Manager in product development based on the market; identify trends and improve opportunities to create new products that increase revenue
• Assist MSS Director / Manager in handling guest complaints and facilitate conflict resolution

## Qualifications

Minimum Qualifications

• 21 years of age or older
• Sales management experience
• Bachelor Degree preferred
• General knowledge of the ski industry highly preferred
• Successful completion of a background check
• Must be available to work holidays and weekends
• Must be fluent in all aspects of the English language (spoken and written)
• Fluency in the Spanish language is highly valued but not required
• Must have excellent guest service and communication skills
• Must work well in a team
• Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
• Firm knowledge of word processing, spreadsheet and browser applications

Employee Benefits

• Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
• Food and Beverage discounts, Retail/Rental discounts, free equipment rentals
• Reciprocal ski benefits and over 40 resorts across the US
• Online Pro Deals
• Discounted tickets for family and friends