Program Associate - Walton Outpatient Clinic

## Description

**Position Summary:**

The Program Associate position provides a variety of routine clerical functions within a behavioral health outpatient office setting. Works in a fast-paced environment that requires multitasking, excellent customer service, and interpersonal skills to greet clients and visitors promptly and courteously.

**Work Schedule Requirements:**

Work hours will vary to include some evenings and Saturday hours; Hours of operations will vary by location. This position will be responsible for providing coverage at other Outpatient clinics as needed.

**Job Responsibilities and Performance Standards:**

• Performs duties in a fast-paced environment that requires multitasking, excellent customer service, interpersonal skills to greet clients and visitors promptly and courteously.
• Provides on site or remote coverage for other sites not designated as primary site as directed by supervisor.
• Assist clients with scheduling appointments.
• Check out clients who are in the office or have telehealth visits scheduled.
• Manages front-desk dashboard.
• Verify insurance and collect copays before visits, including scheduled telehealth appointments.
• Performs data entry, scanning, and downloading information into MyAvatar EHR.
• Responds timely to client questions and concerns.
• Attends agency meetings and completes required training.
• Monitors and responds to all emails and faxes.
• Completes intake point of entry/admissions.
• Handles medications at Outpatient Clinics delivered by courier from pharmacy; Pavilion has a pharmacy onsite for clients to pick up medications.
• Scan all completed assessments to clinicians.
• Completes Pre-service audits as directed by supervisor.
• Completes documentation of client contact in Front Desk General Telephone note.
• Completes all deposit paperwork and submits it to direct supervisor to provide second signature.
• Complies with policy and procedures related to leave and time keeping.
• Performs other duties as assigned.

## Qualifications

**Minimum Qualifications**

• High school diploma or GED AND 1 year of general office or administrative experience.
• **Preferred Qualifications:**

• Medical assist experience/background preferred
• Minimum 1 year experience working in a medical/behavioral health setting.
• Outgoing, engaging, and personable communication skills.
• Experience working in a medical or behavioral health office.
• Excellent computer skills including familiarity with Microsoft Word and Excel.
• Highly organized and detail oriented.