Universal Banker I (42644)

## Description

**Consistent Daytime Hours | Positive Team Culture | Community Impact**

**Security Financial Bank (SFB)** is seeking a Full-Time Universal Banker I to join our team at our Bloomer branch location. This position is ideal for a customer-focused banking professional who enjoys building relationships, providing exceptional service, and helping customers achieve their financial goals. As a Universal Banker I, you'll play a key role in delivering outstanding service while assisting customers with everyday banking transactions and connecting them with the products and services that best meet their needs.

**Why Join Us:**

At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers:

• A consistent, daytime schedule
• A supportive, inclusive culture that recognizes your contributions
• Paid training and professional development opportunities
• Tuition support for finance/banking courses and certifications
• Saturday shift pay differential
• Comprehensive benefit package
• Paid volunteer time off
• & more!

**Position Summary:**

As Universal Banker I, you'll provide exceptional customer service by processing transactions, assisting with account services, and helping customers identify banking solutions that meet their financial needs. You'll build lasting relationships while gaining experience across a variety of retail banking functions. Your responsibilities will include:

• Process deposits, withdrawals, loan payments, account maintenance, and other teller transactions accurately
• Assist customers with opening and servicing deposit accounts
• Answer questions regarding accounts, products, services, and digital banking tools
• Support customers with Online Banking, Mobile Banking, Bill Pay, Remote Deposit, Zelle, and other electronic services
• Process cashier's checks, money orders, wire transfers, debit card services, and other customer requests
• Balance teller drawer and maintain accurate records while following established procedures
• Identify customer needs and recommend appropriate bank products and services
• Resolve customer concerns professionally while delivering exceptional service
• Assist the Call Center as needed
• Ensure compliance with bank policies, procedures, and banking regulations

## Qualifications
**What We’re Looking For:**

• High school diploma or equivalent required
• Minimum one year of customer service experience in banking or financial services
• Previous experience opening and servicing deposit accounts preferred
• Strong customer service and relationship-building skills
• Excellent communication and problem-solving abilities
• Ability to prioritize tasks and make sound decisions
• Strong attention to detail and accuracy
• Comfortable learning and using multiple banking systems and technology
• Positive attitude with a willingness to learn and grow

**Working conditions, including physical requirements:**

• Work is performed largely within the Bank with limited chance of personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday.
• Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.
• Must be able to grasp and lift up to 40 pounds infrequently.
• Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).
• Serves as a representative of the organization at appropriate functions

**Who We Are:**

SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we’ve built our reputation on trust, relationships, and community involvement. At SFB, you’ll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged.

At Security Financial Bank, we value diversity and are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

**General Notice:**

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.