Floor Staff

## Description
**GENERAL FUNCTION:**
Provide members and guests with a positive and enjoyable workout experience
Must display outstanding customer service, be friendly, helpful and attentive to those working out in the fitness area
**JOB REQUIREMENTS:**

• Uphold all standards set by the Department of Health regarding the cleaning and sanitizing the equipment between members.
• Assist members in achieving their fitness goals
• Know and enforce all YMCA program policies procedures and rules
• Be able to answer members’ questions, concerns and complaints in a timely and courteous manner
• Position yourself in the fitness center to greet everyone – ask if you can offer assistance
• Build relationships with members by learning their names and engaging with them
• Supervise all fitness activities and provide safe and effective exercise instruction
• Conduct orientation and assist members who are unfamiliar with fitness equipment
• Report to work on time and in uniform (staff shirt, comfortable pants)
• Follow cleaning procedures daily – Monitor supplies that need to be refilled
• Respond to and document incidents, accidents and emergencies appropriately
• Periodically move through the building to gymnasium, cardio room and dance studio
• Work with fellow staff members and treat them with dignity and respect
• Restock towels in Cycle room
• Circulate the laundry/towels as needed

## Qualifications
**ENTRY REQUIREMENTS:**
High School graduate or equivalent (preferred)

Certified in CPR & First Aid

Previous experience in a health club/hospitality environment preferred