Bookstore Student Employee

## Bookstore Student Employee Position Description

The Bookstore Student Employee is responsible for providing excellent customer service, assisting with daily store operations, and maintaining a clean, organized, and welcoming environment for students, faculty, staff, and visitors. This role offers an opportunity to gain valuable retail experience within a dynamic college setting.

**Responsibilities:**

• **Customer Service:**
• Greet customers warmly and assist them in locating textbooks, supplies, apparel, and other merchandise.
• Process sales transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and student accounts.
• Answer customer inquiries regarding product availability, pricing, returns, and store policies.
• Provide information about textbook buyback programs and rental options.
• Resolve customer issues and complaints politely and efficiently, escalating them to management when necessary.
• **Merchandising and Stocking:**
• Receive, unpack, and price merchandise, ensuring accurate inventory counts.
• Stock shelves, displays, and racks, maintaining a visually appealing and organized store.
• Assist with inventory management, including counting, tagging, and organizing products.
• Help with setting up and taking down seasonal displays and promotions.
• **Operational Support:**
• Maintain a clean and tidy sales floor, checkout area, and stockroom.
• Assist with opening and closing procedures, including cash register reconciliation and securing the store.
• Operate and troubleshoot store equipment as needed (e.g., printers, scanners).
• Adhere to all MCCA and store policies and procedures, including those related to safety and loss prevention.
• Assist with online order fulfillment, including picking, packing, and preparing orders for pickup or shipment.
• **Team Collaboration:**
• Work collaboratively with other student employees and store staff to ensure smooth operations.
• Communicate effectively with supervisors regarding customer feedback, stock issues, or operational concerns.
• Participate in training sessions as required.

## Qualifications
**Required Qualifications:**

• Must be a currently enrolled student at Monroe Community College in good academic standing.
• Strong interpersonal and communication skills.
• Ability to provide excellent customer service in a fast-paced environment.
• Basic math skills and comfort handling cash transactions.
• Ability to lift and carry up to 25 pounds occasionally and stand for extended periods.
• Reliable, punctual, and able to work independently as well as part of a team.

**Preferred Qualifications:**

• Previous retail or customer service experience
• Familiarity with POS systems