Room Attendant

## Description

# **Room Attendant – Job Description**

Our Room Attendants help create the clean, comfortable, and welcoming environment that our guests love. You are the heart of the guest experience — the person who ensures every room feels fresh, inviting, and ready for relaxation.

If you enjoy working with a supportive team, take pride in a job well done, and love creating a positive experience for others, this role is a wonderful fit.

### **What You’ll Do**

• Clean guest rooms to brand standards, including beds, bathrooms, floors, and amenities.
• Replace linens and towels while making sure everything looks neat, fresh, and guest-ready.
• Restock supplies and ensure rooms are fully equipped for the next guest.
• Maintain cleanliness in hallways and housekeeping work areas.
• Report any maintenance concerns or room issues promptly.
• Handle guest requests with friendliness and professionalism.
• Follow safety guidelines and cleaning procedures to ensure guest and team safety.
• Work with the housekeeping team and supervisors to maintain a smooth, positive workflow each day.

Your goal is simple: **help each guest walk into a room that feels spotless, peaceful, and cared for.**
## Qualifications
# **Qualifications – Room Attendant**

• **A warm, positive attitude** and a genuine desire to help create a great guest experience.
• **Housekeeping or cleaning experience is helpful**, but not required — we will train the right person.
• **Reliable and dependable**, with consistent attendance and reliable transportation.
• **Strong attention to detail**, ensuring rooms are thoroughly cleaned and items are perfectly in place.
• **Ability to work independently**, manage your room list, and stay motivated throughout the shift.
• **Physically able to perform housekeeping tasks**, including bending, lifting up to 25 lbs, standing for long periods, pushing carts, and reaching.
• **Willingness to follow cleaning procedures**, brand standards, and safety guidelines.
• **Good communication skills**, and a team mindset when working with supervisors and coworkers.
• **Comfortable interacting with guests** in a friendly and respectful manner when needed.
• **Professional appearance and demeanor** that reflects WHM’s values and hospitality standards.
• **Legally authorized to work in the United States.**