Guest Service Representative

## Description
## **Qualifications**

• **A warm, welcoming personality** with a genuine desire to help guests feel at home from the moment they arrive.
• **Strong communication skills**, including the ability to listen carefully, speak clearly, and handle guest interactions with patience and professionalism.
• **Customer service or hospitality experience is preferred**, but not required — we are happy to train individuals with the right attitude and work ethic.
• **Reliable, punctual, and dependable**, with consistent attendance and reliable transportation.
• **Comfortable working a 3pm–11pm full-time schedule**, including rotating weekends and holidays.
• **Ability to multitask** and remain organized in a fast-paced environment with frequent guest interactions.
• **Basic computer skills**, with the ability to learn hotel systems, reservation software, and phone procedures.
• **Ability to stand for extended periods** and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.).
• **Strong teamwork skills**, with the ability to communicate well with housekeeping, maintenance, and management.
• **Professional appearance and demeanor**, representing WHM’s hospitality standards at all times.
• **Calm under pressure**, able to handle guest concerns, room issues, or unexpected situations with patience and confidence.
• **Legally authorized to work in the United States.**

## Qualifications
## **Qualifications**

• **Friendly and approachable**, with a natural ability to make guests feel welcomed and valued.
• **Strong customer service mindset**, with a desire to provide excellent hospitality in every interaction.
• **Comfortable working evening shifts (3pm–11pm)** and available for rotating weekends and holidays.
• **Reliable transportation** and a strong record of consistent attendance and punctuality.
• **Good multitasking skills**, able to manage check-ins, phone calls, and guest requests efficiently.
• **Basic computer proficiency** and willingness to learn hotel systems and reservation software.
• **Ability to stay calm and professional**, even during busy times or when solving guest concerns.
• **Team-oriented**, with the ability to communicate clearly and collaborate with housekeeping, maintenance, and management.
• **Physically able** to stand for long periods and perform light tasks such as lifting up to 25 lbs.
• **Professional appearance and demeanor**, representing WHM’s commitment to kindness, cleanliness, and excellent service.
• **Willingness to follow procedures**, maintain accuracy in payments and paperwork, and uphold brand standards.
• **Legally authorized to work in the United States.**